In February 2013, Michael and his team decided to consult Communication Square LLC, a Microsoft Managed Gold Partner. Several network-readiness assessment sessions were performed, and it was found that an integrated digital workplace was needed. A workplace that allowed employees to make and receive calls from anywhere. Additionally, they needed a virtual care team that could handle internal and external communication through Phone System, SharePoint and Exchange. Both parties agreed that a PBX to Cloud Migration using Microsoft Lync would be the best course of action.
Microsoft Lync was quickly deployed as their primary PBX system in February 2013. The Lync migration resulted in immediate improvement. PBS experienced accelerated decision-making and instant access to colleagues and information overall thirteen work sites. Also, highly visual and interactive conferencing increased their effectiveness and productivity by reducing travel time for on-site trial locations.
Before the Lync migration, PBS had significant IT and telephony costs of $714 per user per annum. But with their new PBX to Cloud Migration, they were able to save roughly 40%. Moreover, this transition helped PBS streamline additional budgets associated with IT and Telephony.