- April 24, 2017
- Posted by: Zara Mansur
- Category: Blog
There are multiple Skype for Business enhancements in Office 365, which have fostered the goal of putting communication at the heart of productivity with Skype:
- Availability of Auto Attendant and Call Queues, two new calling features in Skype for Business Cloud PBX.
- Preview of the new Skype for Business Call Analytics dashboard, which provides IT admins with greater visibility to identify and address call issues.
- New meeting room solutions introduced, including Polycom RealConnect for Office 365. They enable customers to connect to existing video conferencing devices to Skype for Business Online meetings.
- Availability of Enghouse Interactive’s TouchPoint Attendant, the first attendant console for Skype for Business Online.
With the new meeting and voice services, Office 365 becomes richer and more featured. Furthermore, Skype for Business is simple collaboration tool to ease the environment of interaction in organization which are globally dispersed.
Comprehensive Enterprise Communication Solution
Auto Attendant and Call Queues, two features in Skype for Business Cloud PBX. Auto Attendant provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition. Whereas, Call Queues enable incoming calls to route to the next available live attendant in the receiving order.
Skype for Business Online Call Analytics a new dashboard in the Office 365 admin console that gives IT admins greater visibility. And using this they can identify and address user call problems, such as network issues or headset issues.
Complete Meeting Solution
Work like you are all in one room, even when you are not. From collaborative team sessions to large broadcasts or dialing into a conference using your phone, Skype for Business is designed for all your meeting needs.In addition Polycom RealConnect for Office 365 simplifies the video conferencing for Skype for Business online users with those using other video systems.
Security, Control and Compliance
Get full security, control and compliance that span from the user to the enterprise.Hence, everything powered by the on-demand scale and manageability of Office 365.