AI-powered managed services
Microsoft 365 managed services that run your security, licenses and AI agents
One team operates your Microsoft 365, Azure, security and AI agents day to day: support, threat monitoring, license and cost control, and a monthly report on what changed.
Plans from $500 a month · per-user bundles for small businesses
Works alongside your IT team or as your whole Microsoft team.
On this page
Short answer
Communication Square’s AI-powered managed services run an organization’s Microsoft environment: Microsoft 365 and Azure support, threat monitoring, license and Azure cost management, and the day-to-day operation of AI agents and assistants. Plans start at $500 a month for up to 50 users, with per-user bundles for small businesses from $20 per user per month.
Starting points
Why organizations choose our Microsoft 365 managed services
The cost of waiting
Unmanaged environments drift, and AI adds a new layer to run
What it really is
Managed services used to mean a help desk. Now it means running AI safely too.
The job has grown. Alongside support and security, someone has to own licenses, cloud spend and the AI agents your teams now rely on.
What we manage
Microsoft 365, Azure and SharePoint managed services
Your options
In-house only, a traditional MSP, or AI-powered managed services
Most organizations already have some IT. The question is who covers what it cannot.
| In-house IT only | Traditional MSP | AI-powered managed services (us) | |
|---|---|---|---|
| Microsoft depth | Varies | Generalist | Solutions Partner for Azure (Data & AI, Infrastructure, Digital & App Innovation) and Modern Work |
| AI agents and assistants | Not covered | Rarely | Monitored, updated and access-reviewed |
| Licenses and Azure cost | Ad hoc | Rarely | Reviewed monthly, plus free assessments |
| Reporting | Ad hoc | Ticket counts | A monthly report on security, cost and AI |
| Licensing | A separate vendor | A separate vendor | The same partner, one invoice |
Plans and prices
Published plans, not a custom quote for everything
Plans for organizations up to 500 users are priced per month. Larger estates and AI agent operations are quoted from the assessment.
| Plan | Users | Monthly | What it adds |
|---|---|---|---|
| Free | Any | $0, then $250 per support ticket | Microsoft 365 license optimization and proactive cloud and Azure licensing |
| Basic | Up to 50 | $500 | Proactive monitoring, Microsoft 365 support and threat management |
| Standard | 50–200 | $1,000 | Adds technical training, security awareness training, a virtual CIO and Azure support |
| Premium | 200–500 | $2,000 | Adds compliance advisory, account management and on-premises Microsoft application support |
| Enterprise | 500+ | Quoted | Scoped from the assessment |
| AI agent operations | Add-on | $3.5K–$15K | Monitoring, model updates and access reviews for your agents and assistants |
Want a figure for your organization? Get an estimate in 2 minutes with our pricing calculator.
Small businesses can also buy per-user bundles that include Microsoft 365 licenses and management, from $20 per user per month.
| Plan | Users | Monthly | What it adds |
|---|---|---|---|
| Free | Any | $300 per support ticket | Microsoft 365 license optimization and proactive cloud and Azure licensing |
| Basic | Up to 50 | $750 | Proactive monitoring, Microsoft 365 support and threat management |
| Standard | 50–200 | $1,800 | Adds technical training, security awareness training, a virtual CIO and Azure support |
| Premium | 200–500 | $3,900 | Adds compliance advisory, account management and on-premises Microsoft application support |
| Enterprise | 500+ | Quoted | Scoped from the assessment |
| AI agent operations | Add-on | $4.9K–$20.9K | Monitoring, model updates and access reviews for your agents and assistants |
Government prices include procurement documentation, accessibility and records requirements, and delivery in Microsoft’s Government Community Cloud where required.
Our approach
Four steps to a managed environment
- AssessA free, read-only review of your Microsoft 365 and Azure estate.
- ScopeAgree the plan, the responsibilities and what we report each month.
- TransitionDelegated access, documentation and a handover from your current provider.
- Run and improveDay-to-day operation and a monthly review of security, cost and AI.
Our promise: a monthly report on what we did, what changed and what it cost. No black box.
Security and access
How we access your environment
- Least privilege. Delegated admin access (GDAP) limited to the roles you approve, for the time you approve.
- Multi-factor authentication on every account we use in your tenant.
- Audit trail. Our actions are logged in your tenant and summarized in the monthly report.
- Your data stays put. We operate your environment; we do not copy your content out of it.
Proof
Organizations we already run
The offer
Start with a free Microsoft 365 assessment
Before you hand anything over, see what your environment looks like today: licenses, inactive accounts, security hygiene and what managing it would involve.
License map
Purchased, assigned and used seats for every subscription.
Account and security review
Inactive accounts and hygiene issues to fix first.
Managed-service plan
The plan that fits, what we would take on, and what you keep.
- Free for customers and non-customers
- About one week
- Read-only: nothing changes
- The report is yours to keep
Why free? It is how we scope a plan that fits rather than selling you a tier you do not need.
How it runs
Day 0Scoping call with the engineer who would run your environment.
Days 1–2You grant temporary read-only access.
Days 2–4We review licenses, accounts and usage.
Day 5Findings and a proposed plan. Access is removed.
We reply within one business day.
Least-privilege delegated admin access (GDAP) with the roles you approve, multi-factor authentication on every account we use, and an audit log of our actions in your tenant.
Why us
A Microsoft partner that builds, licenses and runs it
Common questions
Microsoft 365 managed services: common questions
Is Microsoft a managed service provider for Microsoft 365?
No. Microsoft runs the cloud service itself, but under its shared responsibility model your accounts, devices, data and settings stay your responsibility. A Microsoft 365 managed service provider takes on that day-to-day work: user changes, security alerts, license clean-up and support for your staff.
Are Office 365 managed services different from Microsoft 365 managed services?
Mostly in name. Office 365 is the apps and cloud services (Exchange, SharePoint, Teams); Microsoft 365 adds Windows, Intune and more security. Our Office 365 managed services and Microsoft 365 managed services are the same plans, covering whichever you license.
What does an Azure managed service provider do?
An Azure managed service provider watches your Azure workloads, applies updates and access reviews, and keeps spend in check. As an Azure managed service provider, we add Azure support from the Standard plan up, include Azure cost management in every plan, and run AI agents on Azure as an add-on.
Questions buyers ask
Before you decide
Do we have to buy our Microsoft licenses from you?
No. Licensing and management on one invoice is simpler, but the managed service works with licenses bought anywhere.
Can you work alongside our IT team?
Yes. You can keep your own IT staff and use us for Microsoft depth, security monitoring and AI operations, with responsibilities agreed in the scoping step.
How do we switch from our current provider?
The transition step covers delegated access, documentation and handover, timed so there is no gap in support.
What does “AI-powered” mean here?
That the service covers the AI agents and assistants you run: monitoring, model updates, access reviews and reporting, alongside the usual Microsoft support and security.
Hand us the Microsoft day-to-day
Start with a free, read-only Microsoft 365 assessment and a proposed plan.
