Customer Success Stories

Case Studies

Real Microsoft 365 migration, security, and modernization projects — the challenge, our approach, and the measurable outcome for each organization we worked with.

24 case studies
Managed IT Services for Utilities
Case Study

Managed IT Services for Utilities: How Communication Square Reduced Downtime & Enhance Security for ABI New England

Executive Summary (Microsoft Managed IT Services for Utilities) Company: ABI New England Industry: Utilities Employees: Healthcare Overview: ABI New England engaged Communication Square LLC to take over the monitoring, management, and maintenance of their IT infrastructure. Facing frequent downtime and escalating maintenance costs, ABI New England sought a partner to deliver proactive, end-to-end managed IT […]

May 21, 2025 · 4 min
automation in project management
Case Study

Transforming Bid Submissions with Microsoft 365 Copilot: A Communication Square Success Story

Leveraging Microsoft 365 Copilot for Streamlined Bid Submission Processes – automation in project management. Company: Internal Initiative – Communication Square In this video, Awais Khalid, our Lead Engineer, walks through each step of the automation — how we eliminated repetitive tasks, minimized errors, and reclaimed hours of team time for strategic bid development. Industry: Business […]

May 2, 2025 · 5 min
O365 migration risk assessment
Case Study

How Communication Square Helped Boulder Mitigate Office 365 Migration Risks

Company: City of Boulder Industry: Government Employees: 500+ Overview: The City of Boulder embarked on a planned O365 tenant to tenant migration to modernize its digital workspace and consolidate its Microsoft cloud resources. Recognizing the intricacies and potential risks inherent to such an undertaking, the City engaged Communication Square to provide expert consultation. Our analysis […]

February 24, 2025 · 4 min
Microsoft Defender for Endpoint
Case Study

Endpoint Management and Data Migration for Trek Financial

Company: Trek Financial Industry: Financial Services Employees: 200+ Overview: Trek Financial sought to enhance its IT security and streamline data management by overhauling its endpoint management strategy and optimizing cloud storage. Communication Square was engaged to manage end-user devices and configure Microsoft Defender for Endpoint, ensuring robust security across the organization. Additionally, we facilitated a […]

February 18, 2025 · 4 min
automating sharepoint
Case Study

Automating SharePoint: How Communication Square helped the Town of Bluffton Streamlined Document Management

Executive Summary (Communication Square’s Power Automate solution) Client: Town of Bluffton Industry: Government Employees: 150 to 200 employees Overview: The Town of Bluffton’s IT Department managed two SharePoint environments—one dedicated to Teams and another for direct SharePoint usage. Recognizing the complexity and inefficiency in locating critical files due to inconsistent upload practices, the Town of […]

February 5, 2025 · 4 min
Slack Automation
Case Study

From Clutter to Clarity Slack Automation: Automating Slack Summaries for University of Dayton – Case study

Executive Summary (Microsoft Teams Phone for Public Transportation) Client: University of Dayton Industry: Education Employees: 2,900–3,000 Overview: Professor Kevin Hallinan, an academic professional, relied extensively on Slack for communication and collaboration across multiple research and administrative projects. With numerous conversations happening in various Slack channels, keeping track of important discussions, prioritizing tasks, and responding in […]

February 4, 2025 · 4 min
Microsoft for Education
Case Study

Rockhill Schools’ Transformation with Communication Square’s Managed Services

Executive Summary (Microsoft Teams Phone for Public Transportation) Company: Rockhill Schools Industry: Education Employees: Approximately 2300No. of Students: Approximately 16,500 Overview: Rockhill Schools, a leading educational district serving 16,500 students, faced mounting challenges in managing their Microsoft for education products like Microsoft Office 365 and Azure environments. Since 2013, the district had relied on Office […]

September 16, 2024 · 4 min
Microsoft Teams Phone for Public Transportation
Case Study

Transforming PSTN Communication for Orange County Transport Authority Case Study

Executive Summary (Microsoft Teams Phone for Public Transportation) Company: Orange County Transport Authority Industry: Public Transportation Employees: 600 Overview: OCTA, the singular entity responsible for planning and operating transportation in Orange County,California, sought the expertise of Communication Square for their migration from Skype for Business toMicrosoft Teams. The objective was to enhance the County’s communication infrastructure […]

June 11, 2024 · 6 min
Exchange 2010 to 2016 migration
Case Study

Exchange 2010 to 2019: A Seamless Migration

Executive Summary (Exchange 2010 to 2019) Company:Foothill TransitIndustry: Public Transportation Employees: 300 Overview: To upgrade Exchange email servers from Exchange 2010 to 2019 in a virtualized VMware environment at the Foothill Transit headquarters located in West Covina. Solution: Upgrade to Exchange 2016 and then to Exchange 2019. Background Foothill Transit provides community-oriented, environmentally friendly bus service […]

October 18, 2022 · 4 min
sharepoint as document management system
Case Study

SharePoint as Document Management System Case Study

Executive Summary (SharePoint as Document Management System) Company: Town of Bluffton Industry: Public Sector Employees: 500 Overview: Rolled out SharePoint as Document Management System for the Town. The Document Management System was fully integrated with Microsoft Teams. This included automated workflows to read text inside Scanned Documents and approval workflows based on business requirements. All […]

October 18, 2022 · 4 min
Exchange to Office 365 Migration
Case Study

Moving Towards Success with Microsoft Office 365 Case Study

Executive Summary Company: South Tahoe Public Utility District  Industry: Utilities Employees: 300 Overview: Migration and implementation from District’s current server and PC-based environment to Microsoft Office 365 solution Solution: Microsoft Office 365 solution Background The South Tahoe Public Utility District is one of the leading public agencies established on September 28, 1950. Exchange to Office 365 Migration is […]

August 6, 2021 · 6 min
Microsoft Teams Migration
Case Study

Cisco PBX to Microsoft Teams Migration Case Study

Executive Summary Company: Reynolds Logistics Ltd Industry:  Transportation & Logistics Employees: 500 Overview: Communication Square proposed the migration from Cisco PBX to Skype for Business and finally to Microsoft Teams Migration for Reynolds Logistics to enhance their collaboration and Teamwork processes Solution: Cisco PBX to Microsoft Teams Migration Opportunity Migrating from a system that employees have […]

March 18, 2021 · 4 min
lync to skype
Case Study

Lync Server to Skype for Business Migration Case Study

Executive Summary Company: Avella Specialty PharmacyIndustry: HealthcareEmployees: 1,200Overview: To support the growing needs of Avella Specialty Pharmacy, Communication Square fulfilled a PBX to Cloud Migration by initially deploying a Lync to Skype for Business. Solution: PBX to Skype for Business Migration Opportunity Avella Specialty Pharmacy is a National Specialty Pharmacy catering patients, providers, and all other healthcare […]

March 18, 2021 · 4 min
Office 365 Tenant to Tenant Migration
Case Study

Office 365 Tenant to Tenant Migration Case Study

Executive Summary Company: Reynolds Logistics Ltd.Industry: Transportation & LogisticsEmployees: 500Overview: Reynolds logistics Ltd. Based in Ireland acquired the franchise in the United Kingdom. Communication Square stepped forward to combine, relocate, or consolidate their IT infrastructure. Solution: Office 365 Tenant to Tenant Migration Opportunity Reynolds Logistics is a family business established over 85 years ago with a […]

March 15, 2021 · 5 min
teams for education solution
Case Study

Teams for Education Solution for Universities Case Study

Executive Summary Company: FAST NUCESIndustry: EducationEmployees: 20,000 (2000 Faculty members & 18,000 students)Overview: Everyone at Communication Square pulled back sleeves to help FAST NUCES, a prestigious university with five campuses across Pakistan establish digital learning solution to reduce the impact of COVID-19 interruption and ensure a smooth transition from traditional to online classrooms.Solution: Microsoft Teams for Education […]

December 7, 2020 · 5 min
Unified Communications Solutions
Case Study

Unified Communication Solution Case Study

Executive Summary Company: Reynolds Logistics Ltd.Industry: Transportation & LogisticsEmployees: 500Overview: Communication Square Deploys Unified Communications Solutions for Reynolds to Transform their Collaboration and Teamwork Processes.Solution: Skype for Business & Phone System. Opportunity Migrating from a system that employees are comfortable with is a difficult decision for management. Will a more efficient system make up for […]

June 24, 2020 · 5 min
data center migration
Case Study

Azure Data Center Migration Case Study

Executive Summary Company: Reynolds Logistics Ltd.Industry: Transportation & LogisticsEmployees: 500Overview: Reynolds Logistics’ Data Centers were migrated to Microsoft Azure Cloud through Communication Square’s Data Center Migration Solution.Solution: Azure Virtual Desktop Opportunity Reynolds Logistics Ltd. was named European Transport Company of the Year in 2012. It was the leading bulk logistics company in the transport of […]

June 24, 2020 · 3 min
PBX-to-Cloud-Migration-Case-Study
Case Study

PBX to Cloud Migration Case Study

Executive Summary Company:Positive Behavior Supports CorporationIndustry: HealthcareEmployees: 3,200Overview: To support the growing needs of PBS, Communication Square fulfilled a PBX to Cloud Migration by initially deploying a Lync Server and later upgrading to Skype for Business and eventually to Microsoft Teams Phone System.Solution: Skype for Business & Teams Phone System Opportunity Michael Nolan is a […]

June 23, 2020 · 5 min
HIPAA compliance solutions
Case Study

HIPAA compliance solutions Case Study

Executive Summary – HIPAA Compliance Solutions Company:PBS corporationIndustry: HealthcareEmployees: 2500Overview: We deployed our HIPAA compliance solutions for PBS to prevent data corruption and external attacks. This HIPAA compliant backup service offers healthcare companies the best in cloud data protection.Solution: HIPAA compliance solutions Opportunity Positive Behavioral Support Corporation is committed to improving behavior and quality of […]

June 23, 2020 · 4 min
Office 365 for Real Estate
Case Study

Real Estate Winning the Game with Office 365

Executive Summary Company: Kuester Management GroupIndustry: Real EstateEmployees: 200Overview: Communication Square deployed Office 365 for Real Estate to make Kuester’s employees more mobile and productive while reducing travel costs.Solution: Office 365 Opportunity Kuester Management Group has been a leader in the development community across the Carolinas for almost 30 years. Their HOA management offerings provide […]

June 23, 2020 · 5 min
microsoft application management
Case Study

Microsoft Application Management with Intune and Azure Active Directory Case Study

Executive Summary Company: Kuester Management GroupIndustry: Real EstateEmployees: 200Overview: Communication Square deployed Microsoft Intune, the best MDM for small business, helping Kuester deal with the security challenges of today’s mobile-first world. Solution: Microsoft Intune and Azure Active Directory. Opportunity Kuester Management Group is a mid-sized real estate firm with offices spread across the Carolinas. Their […]

June 22, 2020 · 4 min
azure healthcare solutions
Case Study

Azure Information Protection Solution for Healthcare Case Study

Executive Summary Company:ABA FoundationsIndustry: HealthcareEmployees: thirtyOverview: With an increasingly mobile workforce, ABA needed a technology platform that protected sensitive data and offered HIPAA compliant email. In addition, they needed a platform that encouraged employee collaboration and improved communications. So, Communication Square deployed an advanced Azure healthcare solutions that provided secure collaboration and HIPAA email encryption.Solution: […]

June 22, 2020 · 4 min
Exchange 2016
Case Study

Microsoft Exchange 2016 Solution Case Study

“Patient or physician, pharmacy buyer or pharmaceutical manufacturer, we are here to help” Executive Summary Company: Avella Specialty Pharmacy Industry: Healthcare Employees: 500 Overview: As support for Exchange 2010 was eradicated in May 2015 there was a need for Avella to upgrade to Exchange 2016 and this proved to be their business’s “wow” factor. Solution: […]

June 22, 2020 · 4 min
microsoft educational solution
Case Study

How Communication Square led Roots School System towards Digital Learning with the Microsoft Educational Solution

Executive Summary Educational Institute: Roots School System Industry: Education Overview: COVID-19 pandemic forced countries to implement temporary closure of schools, colleges, and universities to control coronavirus outbreak. The Roots School System was in a dilemma and needed a solution for the uninterrupted process of learning for thousands of their students. They required a virtual system […]

June 22, 2020 · 5 min

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