Insights on AI and Microsoft
Practical guides on AI, Microsoft 365, security, licensing and Azure for public agencies and mid-sized organizations.
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Copilot agents for business: 3 options and when you need more
Microsoft offers 3 kinds of Copilot agents. What Microsoft 365 Copilot agents, Copilot Studio agents and custom agents each do, how they are paid…
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ChatGPT Business vs Microsoft 365 Copilot: which should your company pay for?
Comparing ChatGPT Business and Microsoft 365 Copilot: 6 key differences, where your data goes, which tool wins for which job, and when neither is…
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AI agent platforms compared: Copilot Studio, Agentforce and building on your stack
Comparing AI agent platforms from the buyer's side: data, actions, approvals, cost and lock-in, 7 questions to ask in a demo, and when building…
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AI for accounting: what an AI bookkeeping agent does each month
A month in the life of an AI bookkeeping agent: daily categorizing and matching, month-end reconciliation, what it flags, and what the accountant still…
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AI lead generation: answering every inbound lead in minutes
AI lead generation done right: answer every inbound lead fast. How our AI sales agent reads, qualifies and drafts the first reply, and why…
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AI email assistants and customer service agents: what to automate first
What an AI email assistant and an AI customer service agent can do, the 3 things to automate first, what to keep human, and…
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AI agent examples: 6 agents we run in our own business
6 real AI agent examples from our own business: what each agent does alone, what a person approves, more examples by department, and which…
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What is an AI agent? 5 differences from a chatbot
What is an AI agent? It completes a task in your systems, where a chatbot only answers. How agents work, 5 differences from a…
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Beyond the Prompt: Transitioning Your SMB to Autonomous AI Agents in 2026
The 2026 Inflection Point: From Generative Hype to Agentic Results The global business landscape in 2026 has undergone a fundamental structural transformation, moving decisively…
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Microsoft Purview Copilot Security: How to Stop Copilot Chaos Before It Exposes Your Data
Microsoft 365 Copilot is powerful, sometimes too powerful. While it can summarize documents, generate content, and surface insights in seconds, it also exposes a…
