Strengthen day-to-day operations with a proactive managed services model designed for growing teams and lean internal IT resources.
This engagement helps SMBs move away from reactive support and gain a structured Microsoft operations partner focused on uptime, user experience, and practical governance.
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Commercial Snapshot
Before you buy, you should know the likely investment range, why teams trust this engagement, and what happens right after purchase.
Starting Investment
Custom Quote
Pricing is based on user count, support scope, and required Microsoft workload coverage.
Pricing Comparison
Compare service tiers, support coverage, and plan options.
|
Features |
BASIC $20/User/month |
Standard $30/User/month |
PREMIUM $50/User/month |
|---|---|---|---|
|
Ideal for |
Start-ups & small businesses needing essential tools |
Growing businesses needing enhanced productivity and security |
Businesses needing advanced productivity, security, and comprehensive IT management (HIPAA Compliant) |
|
Productivity Applications |
✔ Web & mobile Office apps (Word, Excel, PowerPoint) |
✔ Web & mobile apps✔ Desktop Office apps |
✔ Web & mobile apps✔ Desktop Office apps✔ Advanced productivity tools |
|
Professional Email |
✔ Custom domain email✔ 50 GB mailbox per user |
✔ Same as Basic |
✔ Same as Basic |
|
Cloud Storage & Sharing |
✔ 1 TB OneDrive storage per user |
✔ Same as Basic |
✔ Same as Basic |
|
Password Management |
✔ NordPass Business– Secure password storage- Password sharing- Multi-factor authentication (MFA) |
✔ Same as Basic |
✔ Same as Basic |
|
Security Features |
✔ Basic Security– Anti-malware protection- Email spam filtering- Basic firewall settings |
✔ Enhanced Security– Includes Basic Security- Advanced threat protection- Data encryption |
✔ Advanced Security– Includes Enhanced Security- Microsoft Defender for Office 365- Microsoft Defender for Business- Advanced threat analytics- Conditional Access policies |
|
Device Management |
✔ Basic Device Management– Manual device setup- Basic device policies |
✔ Enhanced Device Management– Mobile Device Management (MDM)- Enforce security policies- Remote configuration |
✔ Comprehensive Device Management– Includes Enhanced Device Management- Microsoft Intune- Remote wipe capabilities- Advanced policy enforcement |
|
Compliance & Protection |
✔ Basic Compliance– Standard data protection- Basic auditing and reporting |
✔ Enhanced Compliance– Includes Basic Compliance- Data Loss Prevention (DLP) policies- Self-Service Password Reset- Role-Based Access Control (RBAC) |
✔ Advanced Compliance– Includes Enhanced Compliance- DLP across email and files- Information Protection and governance- eDiscovery and content search- HIPAA Compliance Assistance |
|
Support |
✔ Basic Support– Business hours- Email and chat support |
✔ Standard Support– Extended hours- Remote assistance |
✔ Premium Support– 24/7 availability- Dedicated account manager- Proactive monitoring |
Operational Risks
Without structured managed support, SMB teams face recurring downtime, escalating firefighting, and unclear ownership.
Issues are addressed only after disruption, increasing operational and productivity loss.
Lean internal teams struggle to manage Microsoft operations at growing business pace.
Support outcomes vary when processes, accountability, and escalation paths are unclear.
Unresolved platform issues accumulate and create larger future risk and cost.
Service Scope
Define service scope, response workflows, and support ownership aligned to your environment.
Provide structured support across core Microsoft workloads used by your team.
Reduce repeat incidents through proactive checks and continuous service tuning.
Deliver clear status visibility to improve planning and stakeholder confidence.
Offer Snapshot
You get operational continuity, responsive support, and a service framework that scales with your business.
Establish reliable support operations and reduce recurring disruptions.
Deliver ongoing Microsoft service support with clear accountability and communication.
Adapt support model as business needs and platform usage evolve.
Expected Results
The outcome is improved reliability, less internal IT pressure, and stronger day-to-day user confidence.
Why Buy Now
Delaying managed support compounds downtime, support backlog, and team frustration as business complexity increases.
Delivery Guarantee
We reduce delivery risk with clear scope, structured execution, and transparent communication from kickoff to handover.
You get a defined plan, priorities, and ownership model before implementation starts.
You always know what is complete, what is next, and where stakeholder decisions are needed.
Your team receives practical guidance and documentation so improvements remain sustainable.
Common Buyer Questions
If you are comparing options, these are the concerns we hear most and how we handle them.
No. The service is scoped for SMB realities with practical coverage and right-sized operating cadence.
Yes. The model is designed to offload operational burden while keeping internal teams focused on high-value initiatives.
Most teams see operational clarity and faster support response soon after onboarding and process baseline setup.
Implementation Path
Review support gaps, recurring incidents, and Microsoft operations priorities.
Define service boundaries, response model, and accountability framework.
Transition support operations with clear workflows and stakeholder checkpoints.
Stabilize service delivery and refine support model over time.
Client Profile: Growing business with a lean internal IT team managing expanding Microsoft usage.
Frequent support issues and inconsistent response patterns were disrupting team productivity.
Introduced a scoped managed service model with proactive checks and defined support ownership.
Improved support consistency, faster issue handling, and reduced operational friction across teams.
Why Communication Square
Related Resources
About Us
Every Microsoft engagement is different — from migration and security to productivity, automation, and managed operations. Luckily, our team of Microsoft-certified experts is here to help.
Our mission: seamless migrations, stronger security, and streamlined operations — empowering your organization with the best of Microsoft.
Get a practical managed services scope aligned to your users, workloads, and support priorities.
Prefer to discuss details first? contact our managed services team.
