How is the Microsoft Phone System different from other PBX systems?

The Microsoft Teams Phone System is like a modern version of the old PBX system, but it's in the cloud. It's easy to grow if you need more lines and you don't need a big machine in your office. Plus, if you use Microsoft Teams on your computer or phone, adding the Teams Phone System lets everything work together even better. Microsoft promises it'll work nearly all the time, and there's a backup plan if your internet stops.

Is Microsoft Teams Phone System like Skype for Business?

Yes, it is. Microsoft made Teams to be the new version of Skype for Business. It can do everything Skype did and more. If you used Skype before, you can easily Upgrade from Skype for Business to Microsoft Teams Phone System.

How does the Microsoft Phone System make calls to people outside my company?

You've got choices: You can move your phone numbers to Microsoft and use Microsoft Calling Plans. You can move your numbers to a special Microsoft partner and use Operator Connect. Or, keep using your current phone company with Teams Direct Routing

How much will I have to pay for Microsoft Teams Phone System?

If you're using Office 365, the Teams Phone System Licensing and Pricing explains how it would help save you up to 70% of your License cost because some of the costs are already covered. A Microsoft expert can tell you more about what you'll need and how much it'll cost.

How can Communication Square help me with the Microsoft Phone System?

Communication Square knows a lot about Microsoft stuff. They've won awards for helping big companies and government groups. They'll make sure everything gets set up right and teach you how to use it. If you have problems later, they're there to help 24/7. They even have a special way to handle moving from old systems to the cloud with their PBX to Cloud Migration Case Study.

Can I use the phone numbers I have now?

Yes! You can keep your phone numbers, whether you stay with your current phone company or move to Microsoft.

Can I use extension numbers with Teams Phone?

Yes, you can. With Teams Phone System User Experience, it works a lot like the old office phone systems, so you can have extension numbers if you want.

Does Teams Phone Support Emergency Services?

Yes, location-based emergency calling policy can be setup for your users and for common area devices, which report accurate locations utilizing Dynamic E911.

What is the recommended Call Queue / Contact Center / Reception software with Teams Phone?

Although Microsoft Teams supports all major vendors - Landis, is our recommended third-party provider of a comprehensive Teams Contact Center Solution. The Landis solution has all the core features of a Contact Center and integrates fully with Microsoft Teams. Most importantly, your end-users won’t even notice that it's a separate service.

What kind of phones can I use with the Microsoft Teams Phone System?

Microsoft Teams Phone System works with many different phones made by companies like Poly and Lenovo. There's a long list of Microsoft Teams Certified Devices you can check. It even works with some of the older phones like the ones from Cisco.

Does Teams Phone System have a feature where a recorded voice can guide callers?

Yes, it does. This feature is called Auto Attendants. When someone calls your company, they can hear a recorded voice that guides them to the right person or department. If you want to know more or set it up, you can ask Schedule a Meeting.

Microsoft Identity Protection

Stop Account Takeovers with a Practical Identity Protection Program

Identity attacks are one of the fastest ways to disrupt operations. This service helps you protect logins, admin access, and user trust without creating daily friction.

You are not buying another dashboard. You are buying a complete identity hardening rollout with clear priorities, faster risk reduction, and support your team can rely on.

Protect high-risk users and admin accounts first.
Reduce compromise risk without blocking productivity.
Launch with a clear plan and expert guidance.

Buy Now Book Security Strategy Call

Need a different fit? Explore Endpoint Protection

Commercial Snapshot

Clear Pricing, Trusted Delivery, and a Defined Launch Path

Before you buy, you should know the likely investment range, why teams trust this engagement, and what happens right after purchase.

Starting Investment

$500

Entry package for identity hardening and risk-based access rollout. Final price depends on user and policy complexity.

High-risk identity and access path assessment.
MFA, conditional access, and admin-control baseline.
Operational playbook for ongoing identity governance.

Buy Now

Why Teams Trust Communication Square

Identity-first implementation model aligned to Microsoft security best practices.
Experience supporting hybrid users, privileged roles, and distributed teams.
Practical rollout design to reduce risk without unnecessary user friction.

What Happens After You Buy

Week 1: tenant review and high-risk identity prioritization.
Week 2-3: policy deployment, staged enforcement, and validation.
Week 4: handover, monitoring guidance, and continuous-improvement plan.

Identity Threats

Why Identity Risk Becomes a Business Risk Fast

When identity controls are weak, attackers can access systems, data, and approvals before teams detect the issue.

Weak Login Protection

Inconsistent authentication controls create easy openings for phishing and credential abuse.

Too Many Privileged Accounts

Over-permissioned roles increase impact when an account is compromised.

Policy Inconsistency

Different users, locations, and devices often receive uneven access controls.

Slow Incident Detection

Without practical monitoring workflows, risky sign-ins can be missed for too long.

Service Scope

What Is Included in Identity Protection

Access Policy Design

We configure access rules that protect critical resources while keeping users productive.

MFA and Authentication Hardening

We tighten sign-in protections and remove weak or legacy authentication paths.

Privileged Account Controls

We reduce admin risk with cleaner role governance and safer privilege workflows.

Monitoring and Response Enablement

We help your team detect and act on risky identity events more quickly.

Offer Snapshot

Built for Teams That Need Results Quickly

This package focuses on the highest-impact identity risks first, then scales protection in a practical sequence.

Priority Risk Mapping

We identify the users, apps, and access paths that matter most to your business.

Controlled Implementation

Changes are rolled out in a structured way to minimize disruption and support adoption.

Operational Confidence

Your team gets practical documentation and support to manage identity controls daily.

Expected Results

What You Can Expect After Purchase

Identity protection should lower risk and improve user confidence at the same time.

Reduced exposure to account compromise and unauthorized access.
Better control over admin identities and privileged actions.
More consistent access policies across users and devices.
Faster detection and response for suspicious identity activity.

Why Buy Now

Identity Incidents Escalate Faster Than Most Teams Expect

Identity is often the shortest path to sensitive systems. Buying now helps you harden high-risk accounts before attackers exploit policy gaps.

Compromised accounts can trigger business disruption before traditional alerts escalate.
Privileged account misuse creates high operational and reputational risk.
Buying now lets you prioritize high-risk users first and reduce exposure quickly.

Delivery Guarantee

An Identity Rollout Built to Reduce Risk Without User Friction

We reduce delivery risk with clear scope, structured execution, and transparent communication from kickoff to handover.

Clear Scope Before Launch

You get a defined plan, priorities, and ownership model before implementation starts.

Weekly Progress Visibility

You always know what is complete, what is next, and where stakeholder decisions are needed.

Operational Handover

Your team receives practical guidance and documentation so improvements remain sustainable.

Common Buyer Questions

Before You Buy Identity Protection: Common Questions

If you are comparing options, these are the concerns we hear most and how we handle them.

Will this cause login friction for everyone?

We use risk-based controls so stronger measures apply where needed most, not uniformly everywhere.

Can this work with our hybrid environment?

Yes. The rollout is designed for mixed users, devices, and locations with practical policy sequencing.

How fast can we protect admin accounts?

High-risk identities are prioritized early so critical access paths are hardened first.

Delivery Model

How We Deliver in 4 Practical Phases

Discover

Assess the current state, business priorities, and delivery constraints before implementation.

Design

Define rollout approach, milestones, and governance checkpoints aligned to measurable outcomes.

Deploy

Implement in phases with stakeholder alignment, change management, and practical validation.

Optimize

Hand over with guidance and a backlog so your team sustains value after launch.

Case Study

Identity Hardening Program for Multi-Location Public Sector Team

Client Profile: Government-focused organization with distributed administrators and strict access accountability requirements.

Challenge

High privileged-user count and uneven MFA enforcement across locations.

Solution

We implemented structured access tiers, safer admin controls, and consistent monitoring workflows.

Outcome

The team gained stronger sign-in security and clearer governance visibility across departments.

Why Communication Square

Why Teams Choose Communication Square for Identity Security

You get identity specialists focused on practical, business-friendly security outcomes.
You receive guidance that balances protection, usability, and rollout speed.
You benefit from a proven process used across enterprise and regulated environments.
You get ongoing support as your identity maturity and risk posture evolve.

Related Resources

About Us

Why Communication Square?

Every Microsoft engagement is different — from migration and security to productivity, automation, and managed operations. Luckily, our team of Microsoft-certified experts is here to help.

We’re a Premier Microsoft Cloud Services & Solutions Partner.
We’ve delivered over 10+ Microsoft Cloud seats.
We’re proud to be a Microsoft Co-Sell Ready Partner.
We’re recognized as a Microsoft Direct CSP (Cloud Solutions Provider).

Our mission: seamless migrations, stronger security, and streamlined operations — empowering your organization with the best of Microsoft.

Microsoft Solutions Partner designations: Digital & App Innovation Azure, Data & AI Azure, Infrastructure Azure, Modern Work, Security

Ready to Modernize Microsoft Identity Security?

Buy Microsoft Identity Protection and launch a phased rollout that improves security quickly while keeping users productive.

Buy Now

Prefer to talk first? Book a strategy call or contact our security team.