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Microsoft MANAGED SERVICES


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Communication Square - Microsoft Managed Service Provider


At Communication Square, our managed services are not just about support; they’re a promise of partnership. Our offerings are segmented into three critical portions to ensure comprehensive coverage:

Advisory & Planning

As your technology partners, we don’t just react; we anticipate. By staying ahead of the curve, we help you make informed decisions regarding Office 365 licensing, Azure utilization, and more.


Ongoing-Support

 Seamless functioning is non-negotiable. With our ongoing support, you have experts at your beck and call, ensuring every minor hiccup is promptly addressed.


Customizable Add-Ons

 Recognizing that every business has unique needs, our services come with an array of add-ons. This flexibility ensures that you always get exactly what you need.




Why Switch to Communication Square Enterprise Support Plan Over Microsoft Unified Support?


Microsoft Unified Support, though comprehensive, can be a steep financial undertaking, with its plans ranging from $25,000 to a whopping $175,000 annually. Moreover, the costs can further escalate based on your software costs, with charges as high as 12% of your annual spend on Azure/Dynamics.


Plans/Services

Description

Products/Examples

Advisory & Planning



Office 365 Licensing Optimization

Best practices & recommendations for Office 365 licenses

Exchange, SharePoint, Teams, OneDrive, Yammer, Planner

Proactive Cloud & Azure Licensing

Guidance on Azure utilization, billing & license planning

Azure VMs, Azure Blob Storage, Azure SQL

Technical Training

Access to training resources on Microsoft products

Teams, SharePoint, Dynamics 365

Security Awareness Trainings

Periodic training on cybersecurity best practices

Phishing, Password Hygiene, Two-factor Authentication

Virtual CIO

Monthly strategic planning meetings

Cell

Compliance Advisory

Expert guidance on compliance standards

HIPAA, GDPR

Account Management

Assigned Customer Success Account Manager

Cell
On-going Support
Cell
Cell

Proactive Monitoring

Monitoring and immediate response to critical events

System Health, Storage, Application Uptime

Office 365 Support

In-depth support for Office 365 applications

Exchange, SharePoint, Teams, Yammer, PowerBI

Threat Management

Security threats protection, detection, and remedy

Microsoft Defender, Intune, Cloud App Security, Azure Sentinel

Azure Support

Comprehensive assistance with Azure products & services

Azure Active Directory, Azure Logic Apps

On-Premises Microsoft Applications Support

Assistance for Microsoft apps not in the cloud

SQL Server, Windows Server

Add-Ons
Cell


Direct End User Support

Personalized assistance to end-users

Desktop Troubleshooting, Software Installation

Cloud Backup

Cloud-based backup solutions

Data Backup, Disaster Recovery

On Site Support

Personalized assistance at your location

Cell

3rd Party Applications Support

Expert guidance for third-party apps

Adobe Suite, SAP, Salesforce

Hardware Support

Support for hardware-related issues

Servers, Workstations, Routers

Network Support

Solutions for network-related issues

VPN, WAN/LAN, Bandwidth Troubles

Office 365 Managed Services Pricing

PAYG

$

0

/mo

USD 0/month (USD 250/- Support Ticket)

  • Office 365 Licensing Optimization
  • Proactive Cloud & Azure Licensing










STANDARD

$

500

/mo

Starting at USD 500/month - for up to 50 users (excluding Add-Ons)

  • All PayG Features
  • Proactive Monitoring
  • Office 365 Support
  • Threat Management
Add-Ons


Direct End User Support

Cloud Backup

On Site Support

3rd Party Applications Support

Hardware Support

Network Support


PREMIUM

$

1,000

/mo

Starting at USD 1000/month - for 50-200 users (excluding Add-Ons)

  • All Standard Features
  • Technical Training
  • Security Awareness Trainings
  • Virtual CIO
  • Azure Support
Add-Ons


Direct End User Support

Cloud Backup

On Site Support

3rd Party Applications Support

Hardware Support

Network Support


Enterprise

$

2,000

/mo

Starting at USD 2000/month - for 200-500 users (excluding Add-Ons)

  • All Premium Features
  • Compliance Advisory
  • Account Management
  • On-Premises Microsoft Applications Support
Add-Ons


Direct End User Support

Cloud Backup

On Site Support

3rd Party Applications Support

Hardware Support

Network Support


PAYG

$

0

/yr

USD 0/month (USD 250/- Support Ticket)

  • Office 365 Licensing Optimization
  • Proactive Cloud & Azure Licensing











STANDARD

$

5,000

/yr

Starting at 500/month - for up to 50 users (excluding Add-Ons)

  • All PayG Features
  • Proactive Monitoring
  • Office 365 Support
  • Threat Management
Add-Ons


Direct End User Support

Cloud Backup

On Site Support

3rd Party Applications Support

Hardware Support

Network Support

PREMIUM

$

10,000

/yr

Starting at USD 1000/month - for 50-200 users (excluding Add-Ons)

  • All Standard Features
  • Technical Training
  • Security Awareness Trainings
  • Virtual CIO
  • Azure Support
Add-Ons


Direct End User Support

Cloud Backup

On Site Support

3rd Party Applications Support

Hardware Support

Network Support


Enterprise

$

2,000

/yr

Starting at USD 2000/month - for 200-500 users (excluding Add-Ons)

  • All Premium Features
  • Compliance Advisory
  • Account Management
  • On-Premises Microsoft Applications Support
Add-Ons


Direct End User Support

Cloud Backup

On Site Support

3rd Party Applications Support

Hardware Support

Network Support

Why Trust Communication Square for Microsoft Managed Services?

We're not just a service provider; we are your strategic ally in the realm of Microsoft Managed Services. With a keen focus on Azure Managed Services and Microsoft 365 managed services, our expertise spans a broad spectrum. Whether you're looking for insights into office 365 managed services, want to explore azure managed services pricing, or are in search of a reliable Microsoft managed service provider, Communication Square is the name to trust. As leaders in Azure cloud managed services and premier Azure managed service providers, our aim is to ensure that you make the most of your Microsoft investments. So, if it’s comprehensive 365 managed IT services or specialized m365 managed services you seek, we’ve got you covered.

Join hands with Communication Square and embark on a journey of growth, innovation, and unmatched efficiency.

Why Communication Square for Managed Services?

Communication Square is the right partner to provide the best Microsoft solutions and Managed Services for Office 365 to support our customers in their Digital Transformation initiatives. With more than 7 years of experience working with Microsoft, we have the best team of experts providing services worldwide and available 24/7.

Top Microsoft Managed Services Gold Partner!

  • Microsoft Co-Sell Ready Partner
  • Microsoft Direct CSP (Cloud Solutions Provider)
  • 7 million+ Cloud Seats Sold
  • Fast-Track Enabled Microsoft Partner

Managed Services FAQs

How do you define managed service provider?

An IT Managed Service Provider is a company that assists organizations with the IT infrastructure, maintenance and other technical assistance, along with handling end-user systems, remotely. Offering services such as technology auditing, remote desktop support, application managed services, among others, IT MSPs ensure business continuity that is key to improving business performance. Unlike outsourcing, MSPs take a holistic approach in offering technology services that meet excellence.

How different is Break/Fix services from Managed IT services?

These are the two leading models in the area of IT business support. Break/Fix method is the process of offering IT service support through a fee-for-service model. Under this model, the client is serviced on demand and billed only for that specific service received. Whereas, Managed IT Services refer to the shared responsibility pertaining to an organization’s entire IT ecosystem. Unlike on-demand assistance in break/fix service, MSPs work off-premise to keep the client’s systems and networks well maintained, monitored, secured and updated on time well before the need arises.

Why do businesses need Managed IT Services?

Wide range of services is the prime reason that is driving the IT businesses towards Managed IT Services. Owing to the rising demands and pace of releases, organizations are taking a closer approach to maintenance and monitoring. This is when the IT operations demand increased efficiency, improved dependability, enhanced security and compliance, advanced access to emerging technologies, predictable pricing and more. MSPs take care of these aspects as a shared responsibility taking up some part of the organization's maintenance and operational burden. These advantages make Managed IT Services the businesses’ choice.

Who needs Managed IT Services? SMBs or Large Enterprises?

Managed Services applies to all businesses looking for IT support. From startups to multinational companies, the Managed IT Services have become the need of the hour for almost every enterprise. In the wake of growing cloud adoption, the IT MSPs are finding relevance among SMBs who often refrain from spending on complex assets and critical storage maintenance. Moreover, staying updated to the changing technology trends and security updates is often a serious challenge that most companies face. MSPs take care of this. So, MSPs work for every organization, irrespective of their size.

How do I choose the right MSP?

Choosing one from the widely available options of the MSPs for Microsoft Cloud Solutions in the USA market is not an easy task. But as a common strategy, finding a right MSP begins with self-assessment including evaluation of existing gaps, improvement areas, technology usage and overall IT posture. Once you do this, you will be clear of what exactly you want. Then comes the point of finding a partner that exactly fits your requirement followed by an assessment of their portfolio and market presence. Communication Square is one of the early adopters of Managed Services in the US IT industry.

What is the difference between Managed services and outsourcing?

Managed services and outsourcing share commonalities but are different in offering and the approach. Experts in both the areas provide you the needed technology and IT infrastructure support. While a consultant service ends with the implementation of a specific requirement, an MSP helps your company’s IT for a long-term improving your organization’s overall IT posture. While an IT consultant lays down the path for effective utilization of IT, an MSP proactively manages and operates the client’s IT infrastructure and end-user systems. While IT Consulting has more to do with advice, managed services deal with the implementation required to run a specific application or a service.

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