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June 24, 2024
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Exploring the opportunities and challenges of automation in IT

IT processes are the backbone of any company that wants to deliver a high standard within their products and services. They’re part of the business process management because they handle error prevention and support an increase in staff productivity, putting the base of a defined process managing all the technology leveraged in a company, from supporting requests to enforcing security.

Although IT processes are highly efficient, it may be time for an adjustment regarding the work process, considering how much technology has evolved in the past years. One of these innovations is automation, which has developed considerably with the rise of AI, as we have seen in the case of ChatGPT. The emergence of artificial technology also supported other innovative branches, such as the process of how to buy Bitcoin safely or the increase of NFTs on the trading market. Hence, we can truly state that AI is changing our world.

Since automation is part of AI, along with augmentation, we can say that AI and IT will blend at 

some point and create new opportunities for the future, but also various challenges. Let’s break down some of them.

Trends that might become mainstream in the future

Some companies have already implemented the examples above, but automation in IT can become something much greater in the future according to these emerging trends:

  • RPA (robotic process automation) leverages software robots to streamline business processes that are time-consuming and repetitive;
  • Hyperautomation involves various technologies, such as machine learning and AI, that handle complex tasks that RPA cannot do;
  • AI and ML can power up chatbots through NLP (natural language processing), especially for predictive analysis tasks;
  • Low-code and no-code help simplify automation processes, accelerating business processes;

Business advantages of IT automation

As you can see, automation in IT has multiple use cases, and the possibilities are endless when it comes to harnessing its capabilities. Regarding advantages, we can say that automation can help resolve company incidents much faster than with regular processes because it handles ticketing in a way that each employee knows exactly what their assigned task in that moment. In the case of offboarding, the IT system will automatically hinder access to valuable information and decrease the chances of a data breach since most of these cases are triggered by insider threats.

Overall, human errors can be avoided and eliminated since the algorithm is coded for specific tasks and goals. This means that your IT department can focus on critical business work, such as acquiring top-notch technologies to boost profits and brand image. Still, it’s not that easy to implement automation.

Common concerns of automation in IT

Automation is still new to our world, so it cannot be introduced that easily in company systems, considering we’re still leveraging traditional business operations. For instance, automation is complex to scale and requires specific technical expertise to put to good use, so you must either train your current staff or look for someone specialized in this matter. Since training can be challenging and talent is scarce, this can hinder approaching automation for your IT department.

Still, if you can introduce it, you must optimize automation constantly to be genuinely efficient 

for your company. Your team must be able to work with automation in a way that fits your IT needs and change the approach in consideration of current needs and areas that need improvement.

Finally, if your budget is limited, you might struggle with quantifying automation based on current regulations and financial aspects since transforming IT automation might be challenging to prove as tangible, even if it boosts accurate results.

The impact of IT automation

Automation in IT will become broader in the future, even if its effects are not being seen by the mainstream now. However, its impact on worldwide industries, from small businesses to corporations, will be huge when it is easy to approach.

When that happens, managers will assist in a massive change in how staff work because they will become more self-reliant due to support from a bot. Workers can considerably rely on their tickets to check their work status, so they can focus more on a strategic and business-oriented mindset rather than repetitive chores.

But that comes with higher expectations from the employer, meaning that the automation system must be on point to meet your staff’s needs and wants. Hence, standards for employment will increase for workers, so companies must learn to keep up with changing trends.

Finally, the dynamic between employees and technologies will improve customer experience since tasks will be solved faster and more efficiently. Still, this means that demand will also be high, putting pressure on businesses.

What do you think about automation in IT?

IT processes are evolving continuously, as regular business tasks are supported by them, but it may be time for a new technological acquisition: automation. This revolutionary tool can ensure better task streamlining, whether it’s about employee offboarding or issue scaling because it doesn’t require much human support other than maintenance and upgrades. However, automation in IT needs to be implemented by professionals and adjusted according to your budget.

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Last Updated 4 weeks ago

About the Author

Communication Square drives your firm to digital horizons. With a digital footprint across the globe, we are trusted to provide cloud users with ready solutions to help manage, migrate, and protect their data.

Communication Square LLC

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