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AI for Government

Articles on AI for public agencies: policy, public records, resident service and casework automation on Microsoft. See the AI for Government page.

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Records and Document AI

OCR Solutions for SharePoint Online DMS: What Government and Mid-Size Enterprises Need to Know

The Importance of OCR in SharePoint Online Document Management In modern SharePoint Online document management systems (DMS), optical character recognition (OCR) functionality is not just a luxury – it’s a necessity. OCR converts scanned documents and images (like PDFs from scanners or faxes) into searchable, indexable text. Without OCR, a significant portion of an organization’s […]

May 21, 2025 · 46 min read

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Records and Document AI

Automating SharePoint: How Communication Square helped the Town of Bluffton Streamlined Document Management

Executive Summary (Communication Square’s Power Automate solution) Client: Town of Bluffton Industry: Government Employees: 150 to 200 employees Overview: The Town of Bluffton’s IT Department managed two SharePoint environments—one dedicated to Teams and another for direct SharePoint usage. Recognizing the complexity and inefficiency in locating critical files due to inconsistent upload practices, the Town of […]

February 5, 2025 · 4 min

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