Managed IT Services for Nonprofits
We are the place nonprofits can call to make sense of anything from large-scale technology projects to technology maintenance and support.
$54,094
Is the cost that nonprofits get hit by due to downtime caused by a single ransomware infection.
2/3rds
Of small and medium-sized nonprofits lack proper technology for remote work.
1 in 3
Office workers spend more than 8 hours on IT work outside their responsibilities.
How Communication Square Can Help Your Nonprofit
- 1Business continuity planning with secure and reliable backup management.
- 2customized IT plans that offer the perfect solutions for your budget and operations.
- 3unlimited remote and on-site helpdesk support, proactive network management, and ongoing IT planning.
- 4support 24/7 from our customer service, or ask us to monitor your network.
- 5Secure, reliable, real-time telecommunications
- 6Additional flexibility and control with Managed IT Services for nonprofits.
Why Communication Square’s Solution for Nonprofits?
Our Managed Services for Nonprofits Offerings
We’ve found that many nonprofit organizations deal with IT companies that aren’t designed for them. This leads to recurring issues: Systems aren’t prepared for the future. Here's how Communication Square prepares your company for such issues!
Our Simple 4 Step Process
In this 30-Minute session, a Cloud Solutions Consultant would listen to your needs and suggest a solution that suits your requirements and ensure an excellent user experience. We limit each customer to a maximum of 1 strategy call.
Depending on the business requirement, a Microsoft Certified Cloud Solutions Consultant would review your existing environment in-depth and prepare a report that lists down the key elements that your business processes would benefit from by migrating to the cloud along with any challenges, and a step by step execution plan.
For the final step, we ensure that your team is fully trained and ready to adopt the new digital workplace and the transition to the cloud is as smooth, maximizing productivity.
Why Communication Square’s Solution for Nonprofits?
Why Communication Square?
We ensure risk free migration with zero downtime and effective change management, ensuring a seamless transition, minimal disruption and user adoption by providing end user support that help grow your institute with a custom solution.
Communication Square has offers comprehensive managed IT solutions that optimize technology solutions across the nonprofit spectrum of public charities, associations, religious organizations, and private foundations. The solution can scale from a single office organization to large global NGOs.
We Use Our Experience To Create Yours!
testimonials
Here's What Our Clients Say About Us
Kuester Management Group
We have been working with Communication Square since 2015. After using Skype for Business for so many years, we were trying to avoid change and not want to move to Teams, until their Support Team demoed to us their own Teams setup, and we suddenly got excited after seeing everything in action. Add onto it the Change Management Process they helped us adopt; it was smooth as in a lake.
Reynolds Logistics
With more security, monitoring, and collaboration functionality being built into the Microsoft 365 suite, it completes all the pieces of the puzzle for our business continuity and productivity. Microsoft 365 F1 is an important piece of that because it connects Firstline Workers within our organization.
Avella Specialty Pharmacy
The migration of Skype for Business & Exchange to Office 365 was not an easy job as the slightest mistake can result in huge problems but with the intelligent planning and execution done by Communication Square, a Microsoft Gold Partner - everything went smoothly.
Managed Services for Nonprofits FAQs
We have on duty support resources 24/7 x 365. Based on the SLA commitment in your plan, an engineer would reach out to you within the promised time frame. Issue Escalation is also available for Critical issues based on SLA commitment.
Yes, we provide North American and English based support.
Support is provided within United States, Spain and Pakistan.
Yes, user manuals can be provided in either in hardcopy, softcopy, or via a searchable software/web interface for all software applications to document and explain system features and functions.
Manuals are updated quarterly.
24 / 7 / 365 – It is preferred to raise all tickets through Help Desk system and use manual process of calling only when the Email / Help Desk service is unavailable at customer end.
6 people in total excluding Senior Escalation Engineers – 2 at any point in time.
3 years minimum, usually 5 years. Escalation Engineers have 10+ years of experience.
Any issue that is related to the Product Microsoft Teams or an issue that is happening system wide due to a fault at Microsoft end or if something doesn’t function as desired despite being configured as per recommended practice is escalated to manufacturer – Microsoft.
We support all kind of Microsoft 365 tickets, from low to critical. We also support Microsoft on-premises infrastructure.
Yes, as a Microsoft Gold Partner we have the rights to escalate the issue directly to the Microsoft, as part of Signature Cloud Support and Cloud Advance Support for Partners.
Most of the cases our average response time for all severity tickets is less than 30 minutes (As per our ticketing system report).
Yes, we do offer a no-obligation 30 days trial and resolve all the ticket created in those 30 days.
Why Communication Square’s Solution for Nonprofits?
ACHIEVEMENTS