fbpx

 Managed IT Services for Nonprofits

We are the place nonprofits can call to make sense of anything from large-scale technology projects to technology maintenance and support. 

$54,094

Is the cost that nonprofits get hit by due to downtime caused by a single ransomware infection.

2/3rds

Of small and medium-sized nonprofits lack proper technology for remote work.


1 in 3

Office workers spend more than 8 hours on IT work outside their responsibilities. 

How Communication Square Can Help Your Nonprofit

  1. 1
    Business continuity planning with secure and reliable backup management.
  2. 2
     customized IT plans that offer the perfect solutions for your budget and operations.
  3. 3
    unlimited remote and on-site helpdesk support, proactive network management, and ongoing IT planning.
  4. 4
    support 24/7 from our customer service, or ask us to monitor your network.
  5. 5
    Secure, reliable, real-time telecommunications
  6. 6
    Additional flexibility and control with Managed IT Services for nonprofits.

Why Communication Square’s Solution for Nonprofits?

Our Simple 4 Step Process


Step 1 - Cloud Strategy Call

In this 30-Minute session, a Cloud Solutions Consultant would listen to your needs and suggest a solution that suits your requirements and ensure an excellent user experience. We limit each customer to a maximum of 1 strategy call.

Step 2 - Project Planning & Cloud Readiness Assessment

Depending on the business requirement, a Microsoft Certified Cloud Solutions Consultant would review your existing environment in-depth and prepare a report that lists down the key elements that your business processes would benefit from by migrating to the cloud along with any challenges, and a step by step execution plan.

Step 3 - Project Execution & Change Management

Our Consultant would execute the project in line with Deployment and Security Best Practices within the agreed timelines based on the Assessment Report & Project Plan Document.

Step 4 - Training & Adoption

For the final step, we ensure that your team is fully trained and ready to adopt the new digital workplace and the transition to the cloud is as smooth, maximizing productivity.

Why Communication Square’s Solution for Nonprofits?

Why Communication Square?

We ensure risk free migration with zero downtime and effective change management, ensuring a seamless transition, minimal disruption and user adoption by providing end user support that help grow your institute with a custom solution.

Communication Square has offers comprehensive managed IT solutions that optimize technology solutions across the nonprofit spectrum of public charities, associations, religious organizations, and private foundations. The solution can scale from a single office organization to large global NGOs. 

We Use Our Experience To Create Yours!

  • Fast-Track Enabled Microsoft Partner
  • 7 Million+ Microsoft Cloud Seats Sold
  • Microsoft Co-Sell Ready Partner
  • Microsoft Direct CSP (Cloud Solutions Provider)

testimonials

Here's What Our Clients Say About Us

profile-pic
Bryan Kuester President

Kuester Management Group

We have been working with Communication Square since 2015. After using Skype for Business for so many years, we were trying to avoid change and not want to move to Teams, until their Support Team demoed to us their own Teams setup, and we suddenly got excited after seeing everything in action. Add onto it the Change Management Process they helped us adopt; it was smooth as in a lake.

profile-pic
Bartosz Bulawa Operations Support Manager

Reynolds Logistics

With more security, monitoring, and collaboration functionality being built into the Microsoft 365 suite, it completes all the pieces of the puzzle for our business continuity and productivity. Microsoft 365 F1 is an important piece of that because it connects Firstline Workers within our organization.

Avella Specialty Pharmacy

The migration of Skype for Business & Exchange to Office 365 was not an easy job as the slightest mistake can result in huge problems but with the intelligent planning and execution done by Communication Square, a Microsoft Gold Partner - everything went smoothly.

Managed Services for Nonprofits FAQs

  • Support

  • Setup

Do you provide toll-free customer support 24 hours a day, seven days a week? Please specify all paid and unpaid support options.

We have on duty support resources 24/7 x 365. Based on the SLA commitment in your plan, an engineer would reach out to you within the promised time frame. Issue Escalation is also available for Critical issues based on SLA commitment.

Do you provide North American, English speaking-based support?

Yes, we provide North American and English based support.

 Is your support provided from within the United States? What other countries you provide support in?

Support is provided within United States, Spain and Pakistan.

Do you provide a complete set of user manuals (either in hardcopy, softcopy, or via a searchable software/web interface) for all software applications to document and explain system features and functions? 

Yes, user manuals can be provided in either in hardcopy, softcopy, or via a searchable software/web interface for all software applications to document and explain system features and functions.

How often are manuals updated?

Manuals are updated quarterly.

What hours are the support personnel available? Are they available 24/7/365? Is there a toll-freenumber for support calls?

24 / 7 / 365 – It is preferred to raise all tickets through Help Desk system and use manual process of calling only when the Email / Help Desk service is unavailable at customer end.

How many members make up the support team?

6 people in total excluding Senior Escalation Engineers – 2 at any point in time.

What is the average number of years of experience for current personnel providing technical and end‐user support for the proposed application?

3 years minimum, usually 5 years. Escalation Engineers have 10+ years of experience.

Which support is provided by the Supplier, and which is escalated to the manufacturer or a third‐party?

Any issue that is related to the Product Microsoft Teams or an issue that is happening system wide due to a fault at Microsoft end or if something doesn’t function as desired despite being configured as per recommended practice is escalated to manufacturer – Microsoft.

What severities of issues / tickets do you support?

We support all kind of Microsoft 365 tickets, from low to critical. We also support Microsoft on-premises infrastructure.

Are you able to escalate tickets to Microsoft if you are unable to resolve them?

Yes, as a Microsoft Gold Partner we have the rights to escalate the issue directly to the Microsoft, as part of Signature Cloud Support and Cloud Advance Support for Partners.

What is your initial response time for critical services?

Most of the cases our average response time for all severity tickets is less than 30 minutes (As per our ticketing system report).

Do you allow for trials/POC engagements prior to starting services?

Yes, we do offer a no-obligation 30 days trial and resolve all the ticket created in those 30 days.

Why Communication Square’s Solution for Nonprofits?

ACHIEVEMENTS

Microsoft Gold Competencies

  • Gold Cloud Productivity
  • Gold Collaboration and Content
  • Gold Communications
  • Gold Data Analytics
  • Gold Data Platform
  • Gold Data Center
  • Gold Messaging
  • Gold Windows and Devices
  • Gold Independent Software Vendor
  • Gold Cloud Platform
  • Silver Application Development
  • Silver Small and Mid-market Cloud Solutions
>