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Managed IT

Insights, case studies, and updates from our Microsoft-certified team.

26 articles available

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Microsoft Copilot Studio

Beyond the Prompt: Transitioning Your SMB to Autonomous AI Agents in 2026

The 2026 Inflection Point: From Generative Hype to Agentic Results The global business landscape in 2026 has undergone a fundamental structural transformation, moving decisively past the experimental “innovation theater” that characterized the previous two years. In 2025, organizations were largely consumed by the challenge of “learning to prompt,” a period defined by human-triggered, reactive AI […]

April 30, 2026 · 16 min read

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Microsoft Managed Services

Windows Intune Autopilot: Powerful Ways to Boost Your Hybrid Workplace Efficiency

In the era of hybrid work, managing corporate devices has become increasingly complex. A recent study found that hybrid work is now the most popular working model, especially in the United States. At the same time, employees are using more devices than ever – about 74% of information workers use two or more devices for […]

July 22, 2025 · 11 min

Microsoft Managed Services

Managed IT Services for Utilities: How Communication Square Reduced Downtime & Enhance Security for ABI New England

Executive Summary (Microsoft Managed IT Services for Utilities) Company: ABI New England Industry: Utilities Employees: Healthcare Overview: ABI New England engaged Communication Square LLC to take over the monitoring, management, and maintenance of their IT infrastructure. Facing frequent downtime and escalating maintenance costs, ABI New England sought a partner to deliver proactive, end-to-end managed IT […]

May 21, 2025 · 4 min

Microsoft Managed Services

Boost Your Business with Communication Square’s Enterprise Support Plan!

A Teams voice solution enables people in your organization to make calls both within and outside your organization. A complete voice solution consists of Teams, Microsoft Phone System, and a choice of options for connecting to the Public Switched Telephone Network (PSTN).

March 25, 2025 · 5 min

Microsoft Managed Services

Rockhill Schools’ Transformation with Communication Square’s Managed Services

Executive Summary (Microsoft Teams Phone for Public Transportation) Company: Rockhill Schools Industry: Education Employees: Approximately 2300No. of Students: Approximately 16,500 Overview: Rockhill Schools, a leading educational district serving 16,500 students, faced mounting challenges in managing their Microsoft for education products like Microsoft Office 365 and Azure environments. Since 2013, the district had relied on Office […]

September 16, 2024 · 4 min

Microsoft Managed Services

MSP Tools used by Communication Square

Learn about the licensing options and pricing structures for Microsoft Teams Phone System. Choose the right licensing and Teams Phone System Partner for your business.

April 24, 2024 · 12 min

Microsoft Managed Services

Discover the Remarkable Potential of Communication Squares’ IT Managed Services

October 17, 2023 · 6 min

Microsoft Managed Services

MSP Vs MSSP; What’s the Difference?

A Managed Service Provider (MSP) focuses on performance and manages IT operations while a Managed Security Service Provider (MSSP) focuses on Cybersecurity and security services.

December 27, 2022 · 4 min

Microsoft Managed Services

Managing Microsoft Teams Notifications

Teams is Microsoft’s take on group chat in response to the booming market led by Slack. Microsoft Teams is an immensely powerful application that enhances teamwork through enriched collaboration and team communication. Unlike the other Office productivity applications that have a legacy to preserve and millions of users to consider, Teams is built from scratch […]

July 27, 2022 · 7 min