June 26, 2022
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Microsoft Teams Compatible phones & your Options

To enable Unified communication for remote working and collaboration, organizations and businesses are adapting Microsoft Teams Telephony, presenting manufacturers with the opportunity to think of new ways for calling & devices to use for communication. Before diving into Microsoft Teams phones, and whether to use them or not, let us first address the difference between legacy PBX systems & Teams phone system.

Difference between legacy PBX & Teams phone system

In legacy PBX, every telephone had a phone number, along with a user’s name that is assigned in the central directory to be associated with the number. If a user happens to be away from their phone, they would either use a softphone application or forward the number to their mobile before leaving.

Contrarily, with the Teams phone system, the paradigm is overturned, every user has a number that belongs to him, and they can sign into their Teams account on any Teams phone and supported Teams client. In case of an incoming call, the user gets a notification on all devices signed in with the account at the same time.

Teams Phone Systems

MS Teams phone refers to people’s capability of making and receiving calls in Microsoft Teams. MS Teams subscriptions include both Teams phone and enabling calls from one Teams application to another Teams application.

More than a few hardware providers like Poly, AudioCodes and Yealink have the availability of Microsoft Teams phones. They are simple to use and manage, all thanks to their touchscreen and traditional Teams interface and Android operating system, controlled by Intune and Microsoft Mobile device Management.

Teams phone system features

Teams phone system’s extensive feature list, which keeps expanding every now and then, thanks to their software-based design. Their current functionality includes:

teams phone system features

Proposed Hardware

Polycom CCX400

The Poly CCX 400 is easy to provision and manage from the Microsoft Teams Device Portal. It is simple to install on desktops and lobby tables and can also be mounted on a wall with an optional wall mounting bracket. If there is no ethernet drop nearby, you are covered. The optional Wi-Fi accessory lets you deploy the CCX 400 anywhere with access to an electrical outlet.

  • Color touch-screen operation with 5" multi-touch LCD display
  • Use as a common area phone (CAP) or with native Microsoft Teams experience
  • Hear every nuance with Poly HD Voice and Poly Acoustic Clarity
  • Eliminate distracting background noise with Poly Acoustic Fence
  • Full-duplex speakerphone operation with world-class echo cancellation
  • Wall mountable with optional CCX400 wall mount Kit
teams phone


  • Conversations stay on track with Poly HD Voice
  • Eliminate distracting background noise at the source with exclusive award-winning Poly Acoustic Fence technology
  • Easy for IT to manage with robust provisioning and management of telephony deployment and support
  • Deploy the CCX 400 with a simple dial pad (no voicemail) with Microsoft Teams Common Area Phone (CAP) license
  • Or deploy the CCX 400 as an entry level phone with native Microsoft Teams experience (Microsoft Teams license users)

Polycom CCX 500

Discover the new standard for office phones. The Poly CCX 500 stands miles above the competition with a 5-inch color touchscreen, glorious Bluetooth connectivity, and kickass Android 9-powered performance. And let’s not forget  Poly’s audio expertise, audio quality and features. Order it with a handset or go full-modern with the “no handset” option. With the CCX 500 phone, you’re covered.


  • Gesture-based, multitouch-capable touchscreen
  • 5-inch color LCD (720 x 1280 pixel)
  • 9:16 aspect ratio Screensaver
  • On-screen virtual keyboard
  • Voicemail support
  • Adjustable base height
  • 1 USB type-A port (2.0 compliant) for media and storage applications
  • 1 USB Type-C port (2.0 compliant) for media and storage applications
  • Integrated Bluetooth 4.2
teams phone system


  • The latest sound technology for the clearest calls
  • Easy-to-use interface and design
  • Better Management
  • Better Insights
  • Better Support

Polycom CCX 600

Meet your phone of choice. The Poly CCX 600 starts with a 7-inch color touchscreen, killer Bluetooth® connectivity, integrated Wi-Fi, and Android 9-powered performance. Top it off with Poly’s famous audio quality. Order it with a Poly headset, go without and use your own, or take it full-modern with the “no handset” option. The CCX 600 is the phone for the big desk.


  • C7” color LCD (1024 x 600 pixel)
  • 16:9 aspect ratio Screensaver
  • On-screen virtual keyboard
  • Voicemail support
  • And a lot more!
teams phone system


  • The best audio quality available
  • No downtime
  • Collaboration & Productivity boost

Polycom Trio 8800

Whip your large meeting rooms into havens of productive collaboration with one simple addition. Poly Trio 8800. Our super-smart conference phone has a great sense of space. With its 6 m/20 ft of pickup, legendary voice quality, and Noise Block technology, it makes sure the flow of ideas is uninterrupted. Meetings are launched in seconds with a single touch. And video conferencing and content sharing can be easily added, ensuring future-proof flexibility. Wi-Fi, USB, and Bluetooth are built-in, so feel free to BYOD. With Poly Trio 8800, think big rooms, big possibilities.


  • Connectivity to multiple platforms
  • Versatile, modular architecture
  • Poly Noise Block
  • Supports a range of feature-rich Eagle Eye cameras
teams phone system


  • Poly’s legendary voice quality fills the room with HD Voice 22 kHz audio and 6 m/20 ft pickup
  • Enjoy versatile audio connectivity from your preferred mobile devices (USB, Bluetooth®)
  • Start a meeting in seconds with OneTouch-join
  • Make decisions faster with rich video and content sharing options

Poly Savi 7300

Armor up with Savi 7300 Office Series to keep conversations private. The ultra-secure DECT™ wireless headset is the perfect choice for financial, medical, government, and contact centers or anywhere sensitive conversations happen. And with up to 2x better density than other DECT™ headsets, interference is not a thing.

Features & Benefits:

  • High-Density Technology
  • Range: Line of sight up to 590ft/180m; Typical office environment up to 180ft/55m
  • Noise cancelling with Acoustic Fence Technology. Meets Microsoft Teams Open office requirements
  • Multiple voice prompts - chosen language configurable via software
  • Recommended for professionals using desktop and PC communications
Teams phone system

Microsoft Modern USB-C Headset

Connect fast and stay focused on Microsoft Teams calls and more with Microsoft Modern USB Headset, featuring high-quality audio and voice, noise-reducing microphone, and intuitive call controls. Certified for Microsoft Teams.

teams phone system

Microsoft Modern Wireless Headset

  • Comfortable on‑ear design
  • Convenient call control
  • Background noise‑reducing microphone
  • Certified for Microsoft Teams
teams phone system

Should your organization go for  the  Teams Phone system?

Depending on your organization’s size, the cost of adding these devices to all or even a significant number of users could be large and well spent in better ways. For instance, a Bluetooth handset, that can pair with users' mobile phones and computers costs half that of a Teams phone.

Every user of your organization can use Teams Mobile Application, either on their personal or a work-owned device, giving them the ability to access their calls from anywhere, however, it has another benefit that mostly is not thought of when deploying Teams – Resiliency.

Though Teams phones are reliant on internet connectivity, the Teams Mobile Application turns the 4G connection of every mobile phone device of your organization into a Disaster recovery internet connection, that allows businesses to continue in case of major WAN links outage, or in case all the users of your organization need to work from home.

So, your users can join meetings, chat, share content, both receive and make calls, check voicemails, and even use their phones as a Walkie-Talkie. If the users are worried about being bombarded with work notifications after hours, there is a ‘quiet hours’ setting, protecting the users from unwanted dings after hours.

Apparently, physical phones are the logical device when deploying the Teams Phone system, but for a massive number of users, the best telephony available is the one that is already in their pockets. Need help finding out the right hardware provider with the Teams Phones system available for your organization? Let Communication Square help you, book a strategy call with us today!

Last Updated 1 week ago

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