October 25, 2023
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Why Switch from PAYG to Microsoft CSP?

Choosing a CSP Microsoft over Direct PAYG isn't about making payments. It's about getting value-added services that streamline and optimize your Microsoft 365 and Azure experiences. With a CSP, you receive tailored solutions, local expertise, volume discounts, and enhanced support — ensuring you get the most out of your subscriptions. Consider the switch to a CSP Microsoft and elevate your Microsoft cloud experience today!

Unleash the Full Potential of Your Microsoft Experience with Communication Square

When you select Communication Square as your CSP Microsoft service provider, you're embarking on a journey that elevates your entire Microsoft experience. We're not just about basic licensing and customer service – we're dedicated to enhancing your organization's Microsoft solutions.

1. Premium Support – Your Competitive Edge:

With Communication Square as your CSP Microsoft service provider, you gain access to exceptional support that sets you apart from the rest. This isn't your run-of-the-mill CSP service; it's a significant change.

  • License Optimization: Many organizations underutilize their Microsoft licenses, leading to unnecessary costs. We perform regular assessments and provide tailored recommendations to ensure you only pay for what you need. This optimization strategy helps you cut expenses and maximize your return on investment.
  • Direct Access to Microsoft Support: In the rare event that we encounter an issue we can't resolve directly; our gold partnership status allows us to escalate support tickets directly to Microsoft. This translates to quicker resolutions and minimal downtime for your organization.

2. Streamlined Operations – Your Way:

At Communication Square, we believe in empowering your company. While we manage the technical aspects and support functions, you stay in control of your operations:

  • Transparent Invoicing: We're committed to transparent and straightforward invoicing practices. As our valued customer, you'll receive comprehensive breakdowns, making it easier for you to manage expenses accurately.

3. Get Access to CSP Microsoft Customer App 

CSP Customer App was specifically designed for the customers of Communication Square so they can manage their licenses freely. Communication Square's CSP Microsoft Customer App empowers customers with the ability to efficiently manage their Microsoft Licenses. Designed to serve those who have made purchases through a CSP Microsoft (Cloud Solutions Provider), this app simplifies license management, freeing you to focus on utilizing the tools to drive business growth.

Features include:

Easy increment and decrement of License count - Adjust your license numbers as per your evolving needs without any hassle. Whether you're a small business or a large enterprise, the CSP Customer App brings efficiency and clarity to your license management. Unchain yourself from manual tracking and let our app do the work.

Practical Benefits:

Imagine you're a forward-thinking company with fluctuating needs due to changing business demands. As your trusted partner, you communicate these dynamic requirements to us. We, in turn, optimize your licenses, accordingly, ensuring you're always aligned with your current needs. This ongoing fine-tuning guarantees cost-effectiveness, putting you in the driver's seat of your CSP Microsoft solutions.

Select Communication Square as your CSP and embark on a journey that takes your Microsoft experience to new heights. We provide a robust support system, enabling you to focus on what you do best – running your business – all while knowing that you're backed by top-notch service and support.

Transitioning the Subscription to Communication Square as Your CSP


  • The process begins when you notify Communication Square of your intent to transfer your existing Microsoft subscriptions to their CSP program. This intention can be communicated via a formal email or through a specified portal, depending on the provider's protocol.

Verification and Assessment:

  • Communication Square will verify the existing subscription details, including the services utilized, the number of licenses, and the current subscription model.
  • This step ensures there’s alignment between what you’re currently using and what the CSP will manage moving forward.

Sending an Invitation:

  • Once verified, Communication Square will send you an invitation to manage your subscription. This invitation is typically sent to the email associated with the Microsoft account.
  • This invitation grants them administrative rights over your subscription, enabling them to take over management and billing responsibilities.

Accepting the Invitation:

  • Upon receiving the invitation, you (or the designated administrator) must accept it. This will initiate the actual transfer process.
  • It's crucial to check for any active locks or holds on your subscription at this stage, as they could prevent the transition. Such locks could be due to unpaid bills or unresolved disputes with Microsoft. These issues should be resolved before accepting the invitation.

Data Integrity Check:

  • Even though the transition shouldn’t affect your data or settings, Communication Square might conduct a data integrity check. This is to ensure that all your data, configurations, and settings remain unchanged post-transition.

Finalizing the Transition:

  • After all checks and verifications, the transition process is finalized. Communication Square will now handle your billing and subscription management.
  • At this stage, it’s recommended to review the terms of service, SLAs, and other pertinent documents associated with Communication Square’s CSP offering to be aware of all terms and conditions.

Post-Transition Communication:

  • Communication Square will usually send a post-transition communication or report. This will detail the success of the transition, any observations they made, and next steps (if any) that need to be taken on your part.

Continued Monitoring:

  • For the first few days or weeks post-transition, it's good practice for both parties to monitor the status and performance of the services. This ensures that everything is functioning as expected, and there are no hitches in the new setup.

Microsoft Direct Billing (PAYG) using Credit Card vs Microsoft CSP


Microsoft CSP Partner

Direct PAYG (Credit Card)

Billing Flexibility

Monthly consolidated billing

Charged upon each usage


Enhanced with CSP expertise

Custom Solutions

Tailored offerings

Volume Discounts on MSRP

6% for more than USD 1,500/- per month
7% for more than USD 2,000/- per month
8% for more than USD 3,000/- per month
9% for more than USD 5,000/- per month
10% for more than USD 8,000/- per month

Typically, not offered

Local Expertise

Access to local market experts

Standard Microsoft guidance

Additional Services

Bundles with other services

License Management

Simplified with CSP

Managed individually


Transitioning from Direct PAYG to a CSP Microsoft isn't merely a procedural change, but a strategic move to enhance and optimize your Microsoft cloud experience. With Communication Square as your CSP, not only do you benefit from a seamless transition but also a wealth of value-added services. From premium support that offers direct access to Microsoft to an innovative CSP Customer App tailored for efficient license management, the advantages are manifold. It’s about ensuring transparent, effective, and streamlined operations for businesses of all scales.

Why settle for standard when you can have exceptional? Make the strategic shift with Communication Square today and Contact us to learn more about how we can help you.

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Last Updated 2 months ago

About the Author

Certified Microsoft Technology Specialist, having over 2 years of experience in integrating and optimizing Microsoft Solutions. Proficient in deploying, configuring and troubleshooting a range of Microsoft products including Azure, and Office 365.

Ibrahim Ahmed

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