October 7, 2021
  • Home
  • /
  • Blog
  • /
  • Microsoft Teams Phone System Experience

Microsoft Teams Phone System Experience

Teams is a unified communications and collaboration platform offered by Microsoft that helps enable those who work for businesses and organizations to collaborate and communicate from all around the world. Microsoft Teams allows astute communication via chat, email, video meetings, file storage, and app integration from anywhere, so team users can stay connected no matter where they are. Today we'll discuss how Microsoft Teams Phone System Integration works and would benefit your company.

Employees can have the flexibility to use Teams on any device from anywhere in the world, which is critical in today’s remote work environment. Meanwhile, IT staff can more easily manage the centralized cloud communication infrastructure and adapt as the workforce changes going forward. Microsoft Phone System lets you connect a supported, customer-provided Session Border Controller (Ribbon SBC lite Microsoft certified) to achieve the paging feature.

Communication Square provides a fully managed service, including planning and implementing, support and training employees. This is essential for complex, multinational deployments. We will help the organization to obtain the proper licenses. We will port DID/DDI phone numbers from the current service provider carrier so that users don’t have to change their phone numbers and can also provide new numbers. 


User Experience - Your Microsoft Teams App

Just to make things simpler for you, we will now walk you through what your Microsoft Teams User Experience would look like and how you would be able to execute various tasks within the app. 

Answering a call

  • When someone calls you, you'll get a notification in the corner of your screen that lets you accept or decline the call. You can answer by clicking on the phone icon on your screen or your issued headset.
  • Click the Phone icon to answer with audio only.
  • Click the Video icon to accept the call and enable video as well.

Adding Someone to a Call

  • To add someone new to a group call, select the Show participants icon in your call controls.
  • Then type their name or phone number in the search box and hit enter. This will add them into the call.

Starting a Call using the Dial-Pad

  • Navigate to the calls section.
  • Using the Dialpad, type the number that you wish to call.
  • To start call, click the call button.
  • Navigate to the section.
  • Click on Voicemail.
  • Voicemails will be displayed in chronological order, click on the name or number.
  • Click the to play the message

Transferring a Call

  • To transfer a call, select More options  > Transfer in your call controls.
  • Type the name of the person you want to transfer the call to and select them. To finish, select Transfer.
  • Click the drop-down arrow in the Transfer button to see more transfer options.
  • Choose Work to transfer the call to their Teams number, or Work voicemail

Consultative Transfer

  • To transfer a call, select More options   > Transfer in your call controls.
  • Type the name of the person you want to transfer the call to and select them. To finish, select Consult.
  • Two options for consultation: To type a message to the person who you wish to transfer the call to and hit the send button or Click the Telephone Button. Once you consult with the person, click the Transfer. If the person does not want to talk choose Stop Consulting.  
  • If they wish to send to their voice mail. Transfer the call using the Transfer instructions and in Step #4, choose Work Voicemail.

Call Park

Microsoft Teams offers many different types of clients from mobile, desktop or web. Therefore, a call can be picked up from any device. You may want to transfer the call to another device. This is done by using Call Park. By using Call Park, the call is temporarily put on hold so it can be noticed on another device by using a Pickup code.


Parking a Call

To move a call from one device to another.

  • To place a call on hold, click More actions in your call window.
  • Select Park Call

Picking up a Parked Call

  • Navigate to the calls section.
  • Click on Speed Dial.
  • Click on Parked Calls.
  • At the Pickup a parked call, enter the # and then click Pick up

Putting a call on hold

  • To place a call on hold, click on the three ellipses in your call window.
  • Then select Hold. Everyone in the call will be notified that they've been put on hold, and you can continue your call by clicking Resume.
  • People on hold (including you) won't be able to see or hear anyone else on the call. Screen sharing is suspended, too. Everything will return to normal once you resume your call.

Call Recording in Microsoft Teams

Microsoft Teams did not initially produce a call recording solution but does allow flexible integration with third party options. 


Now that we’ve had a walk-through of the first look of Microsoft Teams and have had a feel of what the user experience would be like, let’s get you started on Teams. You can always get help from a Microsoft Gold Partner to configure Teams at your organization and make your communication and collaboration. Flawless.

Print Friendly, PDF & Email

Last Updated 7 days ago

About the Author

Rijah is a professional Marketing Executive & content specialist. You may know her from her greatest hits like, "No, I can't just make it go viral." or "No, you can't have everybody as your audience." and "Yes, you're absolutely going to need a copywriter!"

Rijah Naseem

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}

Want to Start using Teams as a Phone System?