office 365 Consulting & migration services
Purchase Microsoft Licensing through us and get FREE Office 365 Support
No Cost Setup*
FREE Microsoft 365
Deployment on Purchase of
Annual Support Plan
Migration
Ensure Business Continuity During Migration
Support
Affordable alternative to Microsoft Unified Support
Communication Square - Your Office 365 Partner
for completely managed services
- 1Unlimited Office 365 Administration Assistance & Troubleshooting
- 2Dedicated Office 365 Specialists to provide round-the-clock service.
- 3
Assistance in Microsoft Licensing Cost Optimization - 4Change Management & Training for IT Team
- 5Access to experienced Office 365 Admins, Consultants and Subject Matter Experts.
Get Started with a FREE Office 365 Consultation today!
Office 365 Support Pricing |
FREE
$
0
/mo
With Microsoft Licenses Purchase
STANDARD
$
497
/mo
Our Signature Cloud Support
PREMIUM
$
997
/mo
Includes Support for Microsoft Security Solutions
Enterprise
$
Call for Price
/mo
Personalized Service with access to Microsoft Advanced Support
FREE
$
0
/yr
With Microsoft Licenses Purchase
STANDARD
$
4,997
/yr
Our Signature Cloud Support
PREMIUM
$
9,997
/yr
Includes Support for Microsoft Security Solutions
Enterprise
$
Call for Price
/mo
Personalized Service with access to Microsoft Advanced Support
Communication Support vs Microsoft Unified Support |
SERVICE | MICROSOFT PREMIER SUPPORT (End of life) | MICROSOFT CORE UNIFIED SUPPORT | MICROSOFT ADVANCED UNIFIED SUPPORT | MICROSOFT PERFORMANCE UNIFIED SUPPORT | COMMUNICATIONSQUARE |
---|---|---|---|---|---|
Pricing | Per-hour pricing based on consumption | 6% of Office 365 and client software annual costs and 8% of other software and online services annual cost | 8% of Office 365 and client software annual costs and 10% of other software and online services annual cost | 10% of Office 365 and client software annual costs, and 12% of other software and online services annual cost | Customized Pricing based on the Scope Requested |
Account Management | Technical account manager (team, shared or dedicated) | Service delivery team | Service delivery manager | Service delivery manager, Technical advocate | Service delivery manager |
Proactive Support – Automated and online programs | Support assistance hours | Unlimited | Unlimited | Unlimited | Unlimited access to our Internal Knowledgebase for Self-Service Technical Support |
Proactive Support – Engineer-led risk assessments, chalk talks, planning, implementation and supportability engagements | Can be obtained using Support Assistance hours | Optional, extra charge | Specific number of days included | Specific number of days included | Up to 30 hours per year backed by Microsoft Advisory Team |
PRS – Reactive support | PRS hours | Unlimited | Unlimited | Unlimited | Unlimited |
PRS – Online services | Included without using hours | Included in fees @6% of cost for O365 and 8% for Azure and Dynamics | Included in fees @8% of cost for O365 and 10% for Azure and Dynamics | Included in fees @10% of cost for O365 and 12% for Azure and Dynamics | Included without using hours backed by Microsoft Signature Cloud Support |
Initial Response Time | 1 hour catastrophic or critical; otherwise, 2 hours during business hours | 1 hour critical; 8 hours standard | 1 hour critical; 4 hours standard | 30 minutes critical; 4 hours standard | 30 minutes critical; 4 hours standard |
Third-Tier Support | Optional, extra charge | N/A (no option) | Included (priority routing for critical) | Included (priority routing for all incidents) | Included (escalation for critical) backed by Microsoft Advanced Support for Partners |
Minimum Contract Size | N/A | $25,000 | $50,000 | $175,000 | $40,000 |
Why Communication Square?
Our Microsoft Azure Consulting Services mean: risk free migration with zero downtime and effective change management, ensuring a seamless transition and adoption by end users that helps grow your business.
Through our done-for-you managed services in different industries, our Azure cloud providers gain a unique and advantageous perspective on what really works in today's rapidly changing online environment.
We Use Our Experience To Create Yours!
testimonials
Here's What Our Clients Say About Us

Kuester Management Group
Keeping our whole workforce on the same page improves productivity, and team members consider Office 365 an added benefit, as it’s free for them to use on their personal mobile devices as well as personal computers. I find it really valuable that my recent files follow me from device to device. I always have what I need right at my fingertips.

Communication Square
Change is always frightening. That’s why our consultants offer deployment services as well as 24/7 training support. Each member of the workforce is trained to use the new features to the best of their ability. This ensures that our clients get the most out of their new technology.

PBS Corporation
With the increase in size of our organization came bigger challenges that couldn’t be overlooked. Hence we required a solution that could cut our costs and increase productivity at the same time.
Office 365 Consultation FAQs
Our support team uses Help Scout as a ticketing system. Our average response during business hours is often less then 15 min, during off business hours the average response time is 45 min.
Average response times aside – we are committed to respond within the committed timeframe in SLA and ensure the same.
We know your time is important, so we keep the onboarding simple and smooth, so our team gets monitored but independent access to your Microsoft 365 Cloud Platform. A Cloud Consultant would review the portal and make notes in our internal system based on your configuration.
In most cases after the initial onboarding checklist items are completed - no additional onboarding sessions are needed – and our support team is all set to help you out.
We understand the tickets volume is not always evenly distributed. There would be months with a lot of tickets and months with few or NO tickets. Since ALL the plans are based on unlimited support – it has no impact on pricing and we cannot offer any refunds for unused support.
More importantly, since our team offers pro-active support, we continue to monitor your services, domains and licenses for expiry and up-time – sending you alerts and if needed creating tickets for potentials issues from our end.
All our resources are highly trained and Microsoft Certified. They all use a central helpdesk system as well as a central knowledgebase. Notes on your previous tickets and environment are available in the system and any assigned engineer will not be asking any of the information that you previously shared again.
All Incidents and Requests should be raised with the Service Desk via e-mail. We send out an email to our support helpdesk as soon as we receive the ticket. We then generate a reference ticket number to help with tracking the progress and making further inquiries. After successful ticket creation, our support team will contact you within the specified time.
We assess the criticality and impact of the issue on your business and assign an appropriate issue level.
We have on duty support resources 24 x 7 x 365. Based on the SLA commitment in your plan an engineer would reach out to you within promised time frames.
Issue Escalation is also available for Critical issues based on SLA commitment.
Our proactive services are engineer-led. However, we do have a DIY knowledge base as well to provide enhanced customer service.
Yes, we provide Technical Account Managers as part of our premium plan. Our Technical Account Managers have a minimum of 8 years of relevant experience.
One TAM handles a maximum of 5 customers, mostly depending on the customer size and number of incidents raised in last 3 months.
95% of the time we solve customer issues ourselves. We do not involve 3rd parties or partners. However, if we hit a roadblock somewhere, we escalate the issue to Microsoft Signature Cloud Support.
Yes, as a Premier Gold Partner with 10 Gold Competencies and millions of Cloud Seats sold, we have access to the Microsoft’s elite support programs including Advanced Support for Partners (if needed).
If the ticket lies within our scope, Communication Square LLC absorbs the cost. However, if the request is out of our scope (Not mentioned in SLA), we invoice the customer.
Scope is determined mutually with the customer.
We use the ticketing system to monitor, review and to manage. When a customer creates a ticket, it is delivered to our ticketing system, where it is assigned to the relevant support engineer. It is then tracked by the administration.
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ACHIEVEMENTS