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office 365 Consulting & migration services


Purchase Microsoft Licensing through us and get FREE Office 365 Support

No Cost Setup*

FREE Microsoft 365 

Deployment on Purchase of
Annual Support Plan 

Migration

Ensure achievement of Business Goals and User Adoption During Office 365 Migration

Support

Affordable alternative to Microsoft Unified Support

Communication Square - Your Office 365 Partner
for completely managed services

  1. 1
    office 365 consulting, Security & Administration Assistance & Troubleshooting
  2. 2
    Dedicated Office 365 Cloud Solution Specialists to provide round-the-clock service & Guide to licensing options.
  3. 3
    Assistance in Microsoft Licensing Cost Optimization 
  4. 4
    Change Management & Training for IT Team
  5. 5
    Access to experienced Office 365 Admins, Consultants and Subject Matter Experts.

Get Started with a FREE Office 365 Consultation today!

Office 365 Support Pricing

FREE

$

0

/mo

With Microsoft Licenses Purchase

  • Simplified Billing & Support 
  • Cloud Adoption Support
  • Self-Service Technical Support
  • Office 365 Platform Support (Level 1 Engineering)

STANDARD

$

497

/mo

Our Signature Cloud Support

  • All Free Features
  • Office 365 Platform Support (Level 2-3 Engineering)
  • Office 365 consulting
  • Management and Monitoring
  • Reporting & Account Management
  • Microsoft Signature Support

PREMIUM

$

997

/mo

Includes Support for Microsoft Security Solutions

  • All Standard Features
  • Security & Compliance Consultancy & Deployment (If applicable)
  • Advisory Tickets Direct with Microsoft
  • Strategic Planning with Microsoft Account Manager
  • Consultancy on new 0365 Enhancements

Enterprise

$

Call for Price

/mo

Personalized Service with access to Microsoft Advanced Support

  • All Premium Features
  • Advisory Tickets Direct with Microsoft
  • Office 365 Consulting and Enhancements
  • Strategic Planning with Microsoft Account Manager
  • Microsoft Cloud Advanced Support

FREE

$

0

/yr

With Microsoft Licenses Purchase

  • Simplified Billing & Support 
  • Cloud Adoption Support
  • Self-Service Technical Support
  • Office 365 Platform Support (Level 1 Engineering)

STANDARD

$

4,997

/yr

Our Signature Cloud Support

  • All Free Features
  • Office 365 Platform Support (Level 2-3 Engineering)
  • Office 365 Service Management
  • Management and Monitoring
  • Reporting & Account Management
  • Microsoft Signature Support

PREMIUM

$

9,997

/yr

Includes Support for Microsoft Security Solutions

  • All Standard Features
  • Security & Compliance Consultancy & Deployment (If applicable)
  • Advisory Tickets Direct with Microsoft
  • Strategic Planning with Microsoft Account Manager
  • Consultancy on new 0365 Enhancements

Enterprise

$

Call for Price

/mo

Personalized Service with access to Microsoft Advanced Support

  • All Premium Features
  • Advisory Tickets Direct with Microsoft
  • Consultancy on new 0365 Enhancements
  • Strategic Planning with Microsoft Account Manager
  • Microsoft Cloud Advanced Support

Communication Support vs Microsoft Unified Support

SERVICE

MICROSOFT PREMIER SUPPORT

(End of life)

MICROSOFT CORE UNIFIED SUPPORT

MICROSOFT 

ADVANCED UNIFIED SUPPORT

MICROSOFT 

PERFORMANCE 

UNIFIED SUPPORT

COMMUNICATIONSQUARE

Pricing

Per-hour pricing based on consumption

6% of Office 365 and client software annual costs and 8% of other software and online services annual cost

8% of Office 365 and client software annual costs and 10% of other software and online services annual cost

10% of Office 365 and client software annual costs, and 12% of other software and online services annual cost

Customized Pricing based on the Scope Requested

Account Management

Technical account manager (team, shared or dedicated)

Service delivery team

Service delivery manager

Service delivery manager, Technical advocate

Service delivery manager

Proactive Support – Automated and online programs

Support assistance hours

Unlimited

Unlimited

Unlimited

Unlimited access to our Internal Knowledgebase for Self-Service Technical Support

Proactive Support – Engineer-led risk assessments, chalk talks, planning, implementation and supportability engagements

Can be obtained using Support Assistance hours

Optional, extra charge

Specific number of days included

Specific number of days included

Up to 30 hours per year backed by Microsoft Advisory Team

PRS – Reactive support

PRS hours

Unlimited

Unlimited

Unlimited

Unlimited

PRS – Online services

Included without using hours

Included in fees @6% of cost for office 365 consulting and 8% for Azure and Dynamics

Included in fees @8% of cost for O365 and 10% for Azure and Dynamics

Included in fees @10% of cost for O365 and 12% for Azure and Dynamics

Included without using hours backed by Microsoft Signature Cloud Support

Initial Response Time

1 hour catastrophic or critical; otherwise, 2 hours during business hours

1 hour critical; 8 hours standard

1 hour critical; 4 hours standard

30 minutes critical; 4 hours standard

30 minutes critical; 4 hours standard

Third-Tier Support

Optional, extra charge

N/A (no option)

Included (priority routing for critical)

Included (priority routing for all incidents)

Included (escalation for critical) backed by Microsoft Advanced Support for Partners

Minimum Contract Size

N/A

$25,000

$50,000

$175,000

$40,000

Why Communication Square?

Our Office 365 Consulting Services mean: risk-free migration with zero downtime and effective change management, ensuring a seamless transition and adoption by end-users that helps grow your digital environment.

Through our done-for-you managed services in different industries, having office 365 consulting will provide a unique and advantageous perspective on what really works in today's rapidly changing online environment and business processes.

We Use Our Experience To Create Your Office 365 Consulting Experience Unique!

  • Fast-Track Enabled Microsoft Migration Partner
  • 7 Million+ Cloud Seats Sold
  • Microsoft Co-Sell Ready Partner
  • Microsoft Direct CSP (Cloud Solutions Provider)

testimonials

Here's What Our Clients Say About Us

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Andre Barrett Director of Management

Kuester Management Group

Keeping our whole workforce on the same page improves productivity, and team members consider Office 365 an added benefit, as it’s free for them to use on their personal mobile devices as well as personal computers. I find it really valuable that my recent files follow me from device to device. I always have what I need right at my fingertips.

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Favad Qaisar CEO

Communication Square

Change is always frightening. That’s why our consultants offer deployment services as well as 24/7 training support. Each member of the workforce is trained to use the new features to the best of their ability. This ensures that our clients get the most out of their new technology.

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Michael Nolan President

PBS Corporation

With the increase in size of our organization came bigger challenges that couldn’t be overlooked. Hence we required a solution that could cut our costs and increase productivity at the same time.

Office 365 Consultation FAQs

  • Support process

  • Use Cases

  • Comparisons

  • Set up & migration

How long will it take Communication Square Support to respond to my requests?

Our support team uses Help Scout as a ticketing system. Our average response during business hours is often less then 15 min, during off business hours the average response time is 45 min.

Average response times aside – we are committed to respond within the committed timeframe in SLA and ensure the same.

Will working with Communication Square require a large effort from our team?

We know your time is important, so we keep the onboarding simple and smooth, so our team gets monitored but independent access to your Microsoft 365 Cloud Platform. A Cloud Consultant would review the portal and make notes in our internal system based on your configuration.

In most cases after the initial onboarding checklist items are completed - no additional onboarding sessions are needed – having office 365 consulting and our support team is all set to help you out.

What if we do not create any Microsoft Professional Support tickets in a given month?

We understand the tickets volume is not always evenly distributed. There would be months with a lot of tickets and months with few or NO tickets. Since ALL the plans are based on unlimited support – it has no impact on pricing and we cannot offer any refunds for unused support.

More importantly, since our team offers pro-active support, we continue to monitor your services, domains and licenses for expiry and up-time – sending you alerts and if needed creating tickets for potentials issues from our end and our office 365 consulting team.

Will I have to start over with a new resource each time I contact Communication Square?

All our resources are highly trained and Microsoft Certified. They all use a central helpdesk system as well as a central knowledgebase. Notes on your previous tickets and environment are available in the system and any assigned engineer will not be asking any of the information that you previously shared again.

Please describe the process for opening a ticket, engaging a TAM, etc.

All Incidents and Requests should be raised with the Service Desk via e-mail. We send out an email to our support helpdesk as soon as we receive the ticket. We then generate a reference ticket number to help with tracking the progress and making further inquiries. After successful ticket creation, our support team will contact you within the specified time.

We assess the criticality and impact of the issue on your business and assign an appropriate issue level.

How do you staff for support during non-business-hours, holidays, weekends, etc.?  

We have on duty support resources 24 x 7 x 365. Based on the SLA commitment in your plan an engineer would reach out to you within promised time frames.

Issue Escalation is also available for Critical issues based on SLA commitment.

Are your proactive services engineer-led or DIY / online resources (without additional fees)?

Our proactive services are engineer-led. However, we do have a DIY knowledge base as well to provide enhanced customer service.

Do you provide Technical Account Managers (TAM's)? If so, what is their typical experience level and profile?

Yes, we provide Technical Account Managers as part of our premium plan. Our Technical Account Managers have a minimum of 8 years of relevant experience.

What is the average number of customers handled per TAM?

One TAM handles a maximum of 5 customers, mostly depending on the customer size and number of incidents raised in last 3 months.

Do you use partners or other 3rd-parties to provide support services? If so, what percentage and in what capacity?

95% of the time we solve customer issues ourselves. We do not involve 3rd parties or partners. However, if we hit a roadblock somewhere, we escalate the issue to Microsoft Signature Cloud Support.

Are you able to escalate tickets to Microsoft if you are unable to resolve them?

Yes, as a Premier Gold Partner with 10 Gold Competencies and millions of Cloud Seats sold, we have access to the Microsoft’s elite support programs including Advanced Support for Partners (if needed).

Who absorbs the cost of those tickets?

If the ticket lies within our scope, Communication Square LLC absorbs the cost. However, if the request is out of our scope (Not mentioned in SLA), we invoice the customer.

Scope is determined mutually with the customer.

Please describe how tickets are managed and reviewed (customer portal?)

We use the ticketing system to monitor, review and to manage. When a customer creates a ticket, it is delivered to our ticketing system, where it is assigned to the relevant support engineer. It is then tracked by the administration.

Get Started With A FREE Office 365 Consultation Today!

ACHIEVEMENTS

Microsoft Gold Competencies

  • Gold Cloud Productivity
  • Gold Collaboration and Content
  • Gold Communications
  • Gold Data Analytics
  • Gold Data Platform
  • Gold Data Center
  • Gold Messaging
  • Gold Windows and Devices
  • Gold Independent Software Vendor
  • Gold Cloud Platform
  • Silver Application Development
  • Silver Small and Mid-market Cloud Solutions
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