office 365 Consulting & migration services

Our support team uses Help Scout as a ticketing system. Our average response during business hours is often less then 15 min, during off business hours the average response time is 45 min.

Average response times aside – we are committed to respond within the committed timeframe in SLA and ensure the same.

We know your time is important, so we keep the onboarding simple and smooth, so our team gets monitored but independent access to your Microsoft 365 Cloud Platform. A Cloud Consultant would review the portal and make notes in our internal system based on your configuration.

In most cases after the initial onboarding checklist items are completed - no additional onboarding sessions are needed – and our support team is all set to help you out.

We understand the tickets volume is not always evenly distributed. There would be months with a lot of tickets and months with few or NO tickets. Since ALL the plans are based on unlimited support – it has no impact on pricing and we cannot offer any refunds for unused support.

More importantly, since our team offers pro-active support, we continue to monitor your services, domains and licenses for expiry and up-time – sending you alerts and if needed creating tickets for potentials issues from our end.

All our resources are highly trained and Microsoft Certified. They all use a central helpdesk system as well as a central knowledgebase. Notes on your previous tickets and environment are available in the system and any assigned engineer will not be asking any of the information that you previously shared again.

All Incidents and Requests should be raised with the Service Desk via e-mail. We send out an email to our support helpdesk as soon as we receive the ticket. We then generate a reference ticket number to help with tracking the progress and making further inquiries. After successful ticket creation, our support team will contact you within the specified time.

We assess the criticality and impact of the issue on your business and assign an appropriate issue level.

We have on duty support resources 24 x 7 x 365. Based on the SLA commitment in your plan an engineer would reach out to you within promised time frames.

Issue Escalation is also available for Critical issues based on SLA commitment.

Yes, we provide Technical Account Managers as part of our premium plan. Our Technical Account Managers have a minimum of 8 years of relevant experience.

One TAM handles a maximum of 5 customers, mostly depending on the customer size and number of incidents raised in last 3 months.

95% of the time we solve customer issues ourselves. We do not involve 3^rd parties or partners. However, if we hit a roadblock somewhere, we escalate the issue to Microsoft Signature Cloud Support.

Yes, as a Premier Gold Partner with 10 Gold Competencies and millions of Cloud Seats sold, we have access to the Microsoft’s elite support programs including Advanced Support for Partners (if needed).

If the ticket lies within our scope, Communication Square LLC absorbs the cost. However, if the request is out of our scope (Not mentioned in SLA), we invoice the customer.

Scope is determined mutually with the customer.

We use the ticketing system to monitor, review and to manage. When a customer creates a ticket, it is delivered to our ticketing system, where it is assigned to the relevant support engineer. It is then tracked by the administration.

Like many of our clients, your team probably has needs and ideas but face challenges staying up to date with changing technology. It takes an entire team to fully maximize your investment in Office 365 & Azure. The Microsoft 365 stack alone includes tools like Microsoft Teams, Emails, SharePoint, Intune, Azure Information Protection and more.

Each is a very powerful tool that our customers care about and need guidance on. We can help configuring out of the box features or integrating with other line of business data.

Our client’s partner with us for our knowledge and our ability to determine the right tools for them.

Our clients enjoy the diversity of skills across our entire team, from business analysts to extreme techies.

When working with a technical team, we often work WITH THEM to overcome challenges and prove out technical concepts. Our customers use Communication Square as a sounding board for specific error messages or functionality ideas that otherwise might require significant time and/or resources to consider.

We have developed plans to be flexible so you can choose contract length depending on your unique needs.

Annual plans offer up to 17% discount on pre-payment, 20% discount on Standard Consultancy hours for Out-of-Scope Work and unlimited within scope support.

Month-to-Month plan benefits include: no long-term commitments, any purchased 10% discount on Standard Consultancy hours for Out-of-Scope Work

Refer to the terms and conditions for each plan for complete details.

As per our ticketing system reports, we have solved an average of 30 tickets per customer per year which turns out to be 90 in past 3 years.

Microsoft Unified Support is the replacement for Microsoft’s decade old Premier Support Services that are offered by Microsoft itself primarily for Enterprise Level Customers starting at USD 25,000/- annum for most basic (Core Support Plan) with NO Proactive Support Days

• Core Support: offers affordable access to problem resolution, concierge services, elevated reactive support, self-help resources, and data-driven insights to help plan for the future.
• Advanced Support: is a balance of reactive and preventive support that helps ensure business continuity with special handling of critical issues, automatic escalation management, access to Microsoft experts to evaluate new technology, and a business advocate to help customers plan for changes.
• Performance Support: is the ultimate in personalized support with the fastest response times with financially-backed SLA's, product group engagement, an assigned support architect to create plans for your data, and engineers to assess remediation planning.

Premier Support End-to-end managed support for your Microsoft technologies. It includes: -

• Proactive Services: Use assessments, workshops, and new technology support to optimize IT, reduce risks, and support ongoing IT initiatives.
• Service Management: Work with a Technical Account Manager to assess, review, define, plan, and deliver your desired IT environment.
• Problem Resolution Services: Connect with the right support engineers to ensure rapid and effective solutions to minimize downtime.

If you are using Microsoft Cloud Solutions, you certainly need a solid Support offering. Before you decide if you need premier support, you need to understand how Microsoft has planned and packaged its support offerings.

Microsoft Premier Support is targeted to an elite group of Enterprise Customers, who spend a minimum of USD 500,000 on Microsoft Licensing. And even that would only qualify you for Basic Plan starting at USD 25,000 per annum.

State of the Art quick response pro-active Support that your business needs start at USD 175,000, which is way more expensive when compared to a similar offering by a Microsoft Partner who has employed the same levels of resources and escalation levels.

Unless you have a dedicated Account Manager that is usually assigned to Enterprise Level Customers spending a minimum of USD 1 Million per annum on Microsoft Licensing you would need to create a Support Ticket from one Microsoft Support Portals.

Online support

Save time by starting your service request online. We'll help you find a solution or connect you to technical support.

1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, then you aren't an admin. Who has admin permissions in my business?
2. Select the Need help? button.
3. In the Need help? pane, tell us what you need help with, and then press Enter.
4. If the results don't help, select Contact support.
5. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Need help? pane.

Phone support

Billing support is provided in English from 9 AM-5 PM (9 AM-6 PM in Australia), Monday-Friday.
Technical support is provided in English 24 hours a day, 7 days a week.
Admins, have your account details ready when you call.

• In the United States, call 1 800 865 9408.
• In Australia, call 1 800 197 503.
• In Canada, call 1 800 865 9408.
• In the United Kingdom, call 0800 032 6417.

Phone Support in Other Countries

Enterprise Strategy (Discovery & Planning Assessment) - Helps customers envision how technology can make a significant impact on their business by helping customers maximize the value of their Microsoft technology portfolio.

Consulting Services (Implementation) - Helps customers adopt and deploy Microsoft technologies efficiently and cost effectively, in turn reducing the time it takes them to derive value from their Microsoft investments.

Microsoft Cloud Support (Premier / Unified Support Alternative) - Helps customers manage and support their IT operations effectively and efficiently by delivering world-class technical account management, proactive advisory services, and fast issue resolution through packaged and customized offerings.

Migration time depends on the following multiple factors: 

• Total No. of users to be migrated.
• Current Email Platform

Microsoft How To migration to office 365 from Google Apps.

You could also use 3^rd party tools like BitTitan Migration Wiz

The process might look very straightforward, but IMAP migration comes with its own challenges, and professional help is recommended. We at Communication Square have migrated thousands of mailboxes and would love to send you a customized quote based on your specific needs. You can book a meeting with a Cloud Consultant who would understand your needs, explain the process, and offer a pricing plan based on your preferences.

Migration time depends on multiple factors: -

• Total No. of users to be migrated.
• Current Email Platform
• If you will be purchasing new Licensing from Communication Square

Book a Meeting today and get a FREE No Strings attached migration plan, as well as an optional Done for You Migration Services Cost based on your needs.

You can export Google Calendar and then import into Outlook using the Import Wizard under File Menu in Outlook. Once done it will sync with ALL Office 365 services.

Migration from Exchange requires Exchange Hybrid setup which depends on the version of Exchange Server(s) you currently run.  Microsoft has some great documentation explaining Exchange Server Hybrid Deployment and its pre—requisites.

The process might look very straightforward, but Exchange migration comes with its own challenges, and professional help is recommended. We at Communication Square have migrated thousands of mailboxes and would love to send you a customized quote based on your specific needs. You can book a meeting with a Cloud Consultant who would understand your needs, explain the process, and offer a pricing plan based on your preferences.

cPanel requires IMAP migration to Office 365 to move data.

Step 1: Find the full name of your current email server.

Step 2: Create the list of mailboxes to migrate.

Step 3: Connect Microsoft 365 or Office 365 to your email system.

Step 4: Create a migration batch and migrate your mailboxes.

Step 5: Route your email directly to Microsoft 365 or Office 365

Step 6: Stop email synchronization.